Client Onboarding Project Manager II

The Client Onboarding Project Manager leads the new client implementation and onboarding process for an assigned portfolio of new Quantum Health clients once a contract has been executed. They develop and leverage strong working relationships with the assigned clients, third party vendors and external SMEs and manage cross-functional workstreams to ensure a smooth, timely launch and onboarding. They collaborate with Sales, Business Intelligence, Information Technology, Client Engagement/Account Management, and POD operations teams to facilitate appropriate client and consultant support throughout their go-live. What you'll do Develop robust, individualized project plans to meet go-live deadlines; lead and coordinate the overall client onboarding workstream in partnership with the client, consultant(s) and all vendor partners and internal SMEs. Oversee, communicate and complete key deliverable tasks, project milestones and corresponding deadlines associated with the onboarding project. Collaborate with technical/data resources within Quantum Health to ensure that the client's programs are appropriately technologically built, supported and measured in a scalable way. Build and leverage strong relationships with external client resources and SMEs to facilitate timely, quality project execution and hold resources accountable to project plans. Evaluate, address and/or escalate client onboarding issues to ensure timely resolution. Manage multiple priority projects from the Quantum Health Enterprise Project Management Office (EPMO) as assigned by leadership. All other duties as assigned. What you'll bring Education: Bachelor's degree required. Experience: Prior project management and account management experience required; Healthcare/insurance industry implementation project experience preferred. Proven experience managing multiple competing large-format projects in a flexible/changing environment with an ability to prioritize competing deliverables and properly delegate. Highly collaborative approach; Comfort working in cross-functional teams and facilitating resolution of issues to meet client and internal staff expectations. Excellent verbal communication and presentation skills with strong executive presence; comfortable presenting strategic/data-driven content to decision makers and SMEs in-person and virtually. Expert administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently. Trustworthy and accountable behavior, capable of viewing and maintaining confidential information daily. What's in it for you Compensation: Competitive base pay, incentive plans and employee referral bonuses. Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, TelaDoc services and more. Retirement: 401(k) plan with up to 4% employer match and full vesting on day one. Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more. Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development. Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision. Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more! Check out our home: https://youtu.be/xRnbvCW_YgA CMD Role - One point of contact for client during onboarding - owning the calls . work with tech team to build website - works with billing, legal, all departments HC experience as plus but not a deal breaker Also responsible if any of the existing 500 customers make changes Support website migrations internally What’s in it for you: CirrusMD is paving the way to a better healthcare future and our work truly matters! Our solution is exceptionally accessible, instantly available, and simply scalable. If you are looking to make a lasting impact where your voice matters, consider joining our team and help us deliver care without barriers. We take the health and happiness of our employees seriously and offer great benefits including: - Competitive compensation - Deeply subsidized medical, dental & vision insurance for you and your family - Unlimited PTO / Vacation - 401(K) + match - Paid maternity & paternity leave - Remote friendly - Growth opportunity - A positive, collaborative and diverse culture - Social events onsite & remote - Free, unlimited access to our text-first platform