Client Manager II

Overview

Salary Range: $77,920-$123,807

Position Summary

The Client Manager will be responsible for the day to day management and direction of a portfolio of assigned YLA account relationships. The Client Manager collaborates with Operations to ensure the delivery of various services as specified in the service agreement between the parties or in customer procedures, while continuing to develop and grow the current business. Services may cut across many different phases of the supply chain and multiple vendors of the customers. Account portfolios generally consist of strategic accounts plus a mix of small/mid-sized account with monthly shipment activities.

Responsibilities

Essential Duties and Responsibilities

• Customer Relationship Management: The Client Manager will function as the primary representative, responsible for building and maintaining a positive relationship with assigned clients. The Client Manager will communicate with clients by telephone or in person, as needed; provide product and service information and answer other general account questions on a timely and accurate basis.
• Account Leadership & Direction: Develop a strong understanding of the client's business and its service requirements. The Client Manager will be responsible for providing leadership and direction to team members assigned to the particular customer accounts will oversee operational issues to ensure they are effectively resolved by relevant parties. The Client Manager will be directly responsible for interacting with the Dedicated Account Managers and will exercise discretion and independent judgment with respect to making recommendations for various services provided. The Client Manager will formulate acc customer forecasts and contributes to budget and the business planning process. Reviews all customer operations KPS's to determine progress toward goals and objectives.
• Sales Management: The Client Manager will design and develop the overall strategy for growing and maintaing the assigned client relationships. The Client Manager will focus on building and maintaining client relationships that further the use and up-sell of YLA products and services. The Client Manager will continuously look for opportunities to increase revenue and growth targets for accounts under management. Focuses on long-term Customer and YLA development, defined by YLA revenue and profit and customer value and satisfaction.
• Client Expert: The Client Manager will proactively consult clients on best practices and necessary system and process changes to achieve client goals throughout the year. In addition, the Client Manager will maintain and create business relationships within the marketing, sales and other strategic departments of the account as needed. Work directly with customers and act as advisors regarding services provided and resolutions.

Other Duties include:

• Key escalation point for support and service issues
• Ability to make independent choices and implement operating practices for individual customers
• Set and run weekly client status meetings
• Quality assurance of client deliverables and activities
• Monthly/Quarterly Account Performance Review with branch management
• Assess quality, productivity and performance of all services provided to assigned clients and employees performing such services

Qualifications

College Degree in a related field plus 3 or more years' related experience in international shipping or international logistics. An equivalent combination of education and experience may be considered.

• Strong interpersonal and communication skills (written & oral). Must be able to effectively articulate views both within the Company and externally with clients.
• Proven client prospecting and relationship maintenance/growth skills and abilities s as this is a key component to this role
• Ability to develop strategies and tactics to meet existing and new clients' needs and provide customized solutions.
• Strong relationship builder and communicator
• Highly organized and results oriented
• Demonstrated ability and flexibility in adapting to a constantly changing environment.

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits

Yusen offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month following start date
• 401k with a company match
• Standard 10 days PTO
• Eligible for bonus plan
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.