Client Intake & Transitions Manager - Washington State - Supported Living ServicesJob Title: Client Intake & Transitions Manager
Salary Range: $80,168
Job Status: Full Time
Work Base: Washington State (travel between offices, programs, and meetings averages 80%)
Benefits we Provide:- Medical, Vision and Dental Insurance
- Voluntary Short-term and Long-term Disability
- Employee Assistance Program (EAP)
- Company Paid Basic Life Insurance & ADD plus Voluntary Life Insurance
- Accrued Paid Time Off
- Unlimited Peer Referral Program
- On-Demand Pay!!
- Working Advantage employee discount program
- Health Savings Account (HSA)
- Flexible Savings Account (FSA)
- 401(K)
- Capella University Discount
Summary:The Client Intake & Transitions Manager for Supported Living Services (SLS) connects prospective clients with our programs and ensures smooth transitions into supported living environments. This role focuses on residential referrals, meet-and-greets, coordination with client care teams, and supporting client financial and personal needs prior to program enrollment. This position advocates for clients, ensures person-centered care, and supports program growth by building strong relationships with clients, families, and community partners.
Essential Duties and Responsibilities:- Manage all Supported Living Services residential referrals and coordinate timely placements.
- Submit referrals within 10 days of receiving them.
- Track referrals on the referral tracker, submit them timely to the Residential Director for review, and maintain accurate data.
- Facilitate meet-and-greet appointments between prospective clients and care teams.
- Participate in client transition meetings to ensure smooth onboarding into SLS programs.
- Work with the Client Care Team to ensure potential placements are person-centered.
- Work with Area Directors to fill program vacancies and maintain 90% census at all times.
- Collaborate with Representative Payees to establish client financial support prior to enrollment.
- Collaborate with Representative Payees to help secure housing for new clients.
- Establish and maintain relationships with nonprofit organizations that support housing for IDD clients.
- Advocate for clients' needs, preferences, and goals to ensure person-centered, appropriate placements.
- Support program growth by identifying opportunities for new client enrollment and improving service delivery.
- Maintain accurate documentation and reporting on referrals, transitions, and client-specific needs.
- Ensure compliance with all Washington State SLS regulations and organizational standards.
- Other duties as assigned.
Required Education and Experience:- High School Diploma
- 2 years' experience working with clients with disabilities
- 3 years supervisory experience
- Must pass a Washington State background check
- Valid driver's license and reliable personal vehicle (mileage reimbursed)
- Must be able to travel throughout Washington State for meet-and-greets, site visits, and community outreach
Preferred Education and Experience:- Bachelor's Degree in Human Services or a related field
- 3+ years working with people with disabilities
- 5+ years managing teams
- Experience in Supported Living Services, developmental disabilities services, case management, or a related field
- Knowledge of person-centered planning and SLS best practices
Licensing / Training Requirements:- Certified in Crisis Prevention Institute, Right Response, or similar training
- CPR/First Aid certified
- Pass background check screening upon hire and every two years thereafter, or as requested
- Maintain active NAR, CPR/First Aid, Nurse Delegation, and other required certifications
- Complete a minimum of 12 hours of continuing education annually
Core Competencies:- Client Advocacy & Engagement
- Person-Centered Care
- Relationship Building & Collaboration
- Communication & Problem Solving
- Organizational & Time Management
Position Type and Expected Hours of Work:Full-time, Salary Exempt. Overtime expected. Typical hours: Monday through Friday, 8:30 AM-5:30 PM, with frequent after-hours attention required.
Working Conditions:Combination of office-based work and in-person client visits, including residential settings. Travel within Washington State is required. Out-of-state travel is typically not necessary.
