Full Job Description
Reports To: Client Service Team Leader
Duties and Responsibilities:
Executive Client Leadership
• Serve as the lead executive advisor to the firm's most high-profile, multi-faceted clients, large privately held firms, and highly regulated entities.
• Develop long-term strategic risk management plans that support clients' operational, financial, and compliance goals.
• Lead high-level client interactions including board presentations, contract negotiations, M&A due diligence, and enterprise risk assessments.
• Oversee multi-line programs (Property & Casualty, Life & Health, and specialty coverages) to ensure comprehensive coverage alignment.
• Act as the final escalation point for major service or claims issues.
Growth & Profitability Oversight
• Drive the strategic growth of assigned accounts by identifying and capitalizing on crosssell and upsell opportunities across all lines of coverage.
• Achieve defined revenue targets through client development initiatives, long-range planning, and program innovation.
• Continuously assess profitability and risk exposure across the book of business, recommending adjustments as needed.
• Collaborate with producers, carrier partners, and internal teams to structure complex programs that maximize client value.
Market Expertise & Industry Influence
• Maintain a deep understanding of specialty markets, carriers, industry verticals, and evolving regulatory requirements.
• Act as a strategic liaison with executive-level carrier contacts to negotiate specialized coverage terms and create bespoke insurance solutions.
• Represent the firm as a thought leader at industry events, conferences, and client forums.
• Participate in product development or advisory committees, both internally and with strategic partners
Internal Leadership & Mentorship
• Serve as a mentor and role model to Client Executives I and II and senior Client Managers.
• Provide strategic input on internal initiatives including practice growth, operational enhancements, and talent development.
• Lead internal cross-functional teams to support high-value client engagements and special projects.
Qualifications
• 15+ years of progressive experience in commercial insurance, client advisory, and strategic risk management.
• Demonstrated success managing large, multi-line, and complex client accounts at an executive level.
• Deep expertise in both Property & Casualty and Life & Health lines, including niche/specialty markets.
• Extensive network of senior carrier relationships and an ability to negotiate unique coverage structures. Exceptional leadership, strategic thinking, and executive communication skills.
• Proficient in AMS360 or other agency management platforms.
• Active P&C and L&H licenses required. Advanced certifications such as CPCU, CIC, CRM, CEBS, or ARM strongly preferred.
Additional Information
Please see our company Benefits:
• Medical, Dental, Vision
• Life Insurance and AD&D
• FSA / HSA
• Accident
• Critical Illness
• Hospital Indemnity
• Supplemental Health Insurance
• EAP
• Pet Insurance
• 11 Paid Holidays
• Flexible PTO
• 401K