We are seeking an enthusiastic, hands-on Client Enablement & Solutions Specialist to support the successful adoption and ongoing use of the Workforce AI platform. This highly visible role will contribute to client discovery and solution design, support platform configuration and testing, facilitate User Acceptance Testing, and provide go-live support. A significant focus of the role will be developing and delivering client training, creating and maintaining job aids and other Workforce AI resources, and translating complex functionality into clear, practical guidance for end users and administrators.
The Client Enablement & Solutions Specialist will work directly with healthcare clients and cross-functional teams, including Product, Engineering, QA, Support, Solution Design, Implementation and Client Success. This role is ideal for someone with firsthand experience in healthcare staffing and scheduling, strong knowledge of workforce management tools such as UKG WFM Pro, and the ability to thrive in a fast-moving, evolving organization. The successful candidate will bring operational and technical expertise, critical-thinking skills, strong communication and a collaborative mindset to help clients achieve meaningful outcomes with Workforce AI.
Responsibilities 1. Customer Discovery & Solution Design
- Participate in client-facing discovery sessions, gathering information about current staffing and scheduling practices, workflows, and technology configurations.
- Identify potential solution recommendations based on discovery findings.
- Document client needs and collaborate with internal teams to align discovery outcomes with Workforce AI product capabilities.
2. Configuration, Testing & Quality Assurance
- Collaborate with internal resources to configure and validate the Workforce AI platform for each client.
- Conduct hands-on testing of environments, workflows, and configuration prior to go-live.
- Validate client data and system behavior against expected workflows and forecasting logic.
- Identify, document, and escalate defects or issues in partnership with Product, QA, Engineering, and Workforce AI leadership.
3. Client Training, UAT, Resource Development & Go-Live Support
- Develop and maintain comprehensive client training plans for all Workforce AI modules.
- Deliver and facilitate client training sessions tailored to different user roles.
- Facilitate User Acceptance Testing (UAT), ensuring client readiness and alignment with business processes.
- Create, update, and maintain job aids, user guides, and other enablement resources across all Workforce AI modules.
- Translate Workforce AI functionality and workflows into clear, practical guidance for end users.
- Support go-live readiness activities and provide post-live assistance until clients successfully transition to Product Support and Client Success teams.
4. Project Collaboration & Continuous Improvement
- Partner with the Project Manager to monitor progress, timelines, and risks; escalate issues proactively.
- Contribute to the development and ongoing refinement of implementation playbooks, training materials, UAT guides, and documentation.
- Provide insights from client feedback to influence product enhancements and internal process improvements.
- Support building scalable frameworks, templates, and best practices to enable future growth of Workforce AI
Required Qualifications - Prior experience as a healthcare staffer, scheduler, or related workforce management practitioner.
- Hands-on experience with technical training, scheduling technology, and supporting users through system adoption.
- Experience working in a newly formed role or rapidly evolving organization.
- Prior experience using or supporting UKG WFM Pro, including implementation or rollout experience.
- Strong critical-thinking skills with the ability to work through complex issues in dynamic client environments.
- Excellent written and verbal communication skills, with the ability to simplify complex concepts for diverse audiences.
- High attention to detail, strong organizational skills, and comfort managing multiple priorities.
- A collaborative, proactive mindset with a commitment to delivering exceptional customer experience.
Why Join WFAI? You'll join a small, nimble, and growing team working on a high-visibility product that is transforming healthcare staffing and scheduling. Your expertise will directly influence customer success and shape how we scale our implementation model for future growth. This is an opportunity to build, innovate, and make a meaningful impact from day one.
What We Offer: - Free premium medical, dental, life and vision insurance
- Generous 401(k) match
- Aya also offers other benefits to those that are eligible and where required by applicable law, including reimbursements and discretionary bonuses
- Aya provides paid sick leave in accordance with all applicable state, federal, and local laws. Aya's general sick leave policy is that employees accrue one hour of paid sick leave for every 30 hours worked. However, to the extent any provisions of the statement above conflict with any applicable paid sick leave laws, the applicable paid sick leave laws are controlling
- Celebrations! We hit our goals and reward ourselves.
- Company-sponsored virtual events, happy hours and team-building activities are always on the horizon - plus, you get a special treat on your birthday!
- Unlimited DTO - we believe in time off!
- Virtual yoga, meditation or boot camp classes offered daily
Compensation: Aya reasonably anticipates the pay scale for this position to be $36.06 to $50.48 hourly, which equates to $75,000 to $105,000 annually.
The pay scale for this position may vary if applicant possesses experience outside of what Aya reasonably anticipates for this position. Bonuses are subject to the role and your manager's discretion.
