Location: San Francisco, CA
Employment Type: Full-time
We need someone to lead complex client deployments end-to-end, from contract signing through go-live. You'd work alongside an engineering team, driving the pace and the client relationship.
What You'd OwnAs a
Client Deployment Lead, you'll be the bridge between our product and our customers. Your responsibilities will include:
- 1-3 complex client deployments at a time - you set the direction, coordinate the team, and drive things to go-live.
- The client relationship from day one - you lead calls, set the agenda, define timelines, and hold both sides accountable.
- Translating between engineering and non-technical client stakeholders - you bridge that gap daily.
- Building out client workflows - configuring the product for their environment, coordinating feature builds with engineering, and validating everything works before it goes live.
- Imposing structure on client teams that often don't have their own - setting expectations upfront so the deployment stays on track.
- Shaping how deployments work at New Lantern - what you build here becomes the standard as we scale.
• What We're Looking For- Bachelor's degree, Master's degree, or MBA
- Experience in consulting, technical account management, project management, solutions engineering, implementation, or finance/ops - with a track record of managing complex client work-streams.
- Strong communication and client-facing skills.
- Ability to translate technical concepts for non-technical stakeholders.
- Organized and detail-oriented, with the ability to juggle multiple projects.
- A problem-solver with curiosity and a growth mindset.
- Experience with HL7, DICOM, or PACS - a plus, but not required.
- Comfortable operating with ambiguity and making decisions without a complete picture.
- Thrives in a fast-moving, early-stage environment where you're building the process, not following one.
Why Join Us?- Real scope, early. Lead multi-million dollar client deployments end-to-end.
- Direct access. No layers between you and engineering, leadership, or clients.
- Real impact. Your work reaches radiologists doing real patient care.
- Real business. Well-funded, growing, already generating enterprise revenue - you're here to scale something that works.
- Room to grow. Clear paths into Professional Services, Customer Success, or Product.
