Bachelor's Degree in business management or related field; MBA preferred.
5+ years in management consulting or business transformation.
15+ years total professional experience.
Senior client/account management experience with program and account P&L oversight.
Proven track record in delivering IT solutions and revenue growth.
Experience operating at CXO level with strong client relationships.
Excellent client engagement skills.
Responsibilities
Provide escalation point for customer issues and ensure service meets SLAs.
Position Capgemini effectively at senior management levels for new projects.
Develop long-term customer commitment through strong satisfaction.
Act as a trusted advisor and maintain relationships with key stakeholders.
Oversee day-to-day service delivery to clients.
Ensure consistent client engagement across disciplines.
Create a positive working environment for delivery resources.
Benefits
Flexible work options
401(k) with 150% match up to 6%
Employee Share Ownership Plan
Comprehensive medical, dental, and vision insurance
100% company-paid mobile phone plan
3 weeks PTO plus 7 paid holidays
Paid parental leave
Adoption, surrogacy, and cryopreservation assistance
Subsidized backup child/elder care and tutoring
Career planning and coaching
Tuition reimbursement up to $5,250 and access to 20,000+ online courses
Counseling and support for various well-being aspects.
Full Job Description
Details
Role: Client Delivery Partner
Location: Open to hire for Multiple locations (Bellevue, WA, Denver, CO, Santa Clara, CA)
Direct hiring - FTE w/benefits
Our team is growing and we are looking to hire client delivery partners for multiple locations.
Provide strategic direction and executive delivery oversight for clients, and drive business with clients to achieve revenue growth, profitability and continuing customer satisfaction. Executive point of contact for Programs being run at clients, and responsible for client satisfaction, based on overall delivery milestones. Maximize opportunities and taking accountability for qualification and closure of new business opportunities at accounts. Own and develop the long-term client relationship on behalf of Capgemini. Provide the necessary direction and management of the Account Team, identifying and implementing any development needs as required. Work closely with the solutions team in the Technology Services and the various Sector groups to develop and win a pipeline of new/add-on business.
Responsibilities:
Client Delivery and Engagement
Provide escalation point for the customer and work with Managers from other service lines within Capgemini to ensure that service provision meets both SLAs & expectations.
Ensure that Capgemini is positioned effectively within client at board and senior management level and is well represented for potential major new projects or bids.
Establish and develop long-term customer commitment through maintaining strong customer satisfaction.
Be seen by the client as a trusted advisor. Develop positive relationships and regular contact with key client stakeholders at senior/board level.
Oversee day-to-day delivery of the services provided to the client.
Work across disciplines to ensure a consistent, one Capgemini approach to client engagement.
Ensure that all programs/project/services are consistently delivered to agreed client expectations taking account of time, budget, quality and acceptable risk.
Establish a positive working environment for Capgemini delivery resources involved in client projects.
Team Leadership
Set direction, coach, mentor and manage performance of account team- 50-100+ people or greater at various levels across multiple geographies.
Work closely with Delivery Management to ensure that expectations are managed, and that appropriate support is available.
Work closely with Business Lines to ensure that consistent messages are projected.
Responsible for Delivery Assurance, Solution Review, Deal Review, CM improvement plans, Revenue Forecasting
Strategic/Business Development
Appropriately manage relationship with the client covering all commercial, risk and opportunity development aspects of the services provided.
Own and develop a long-term relationship with the client on behalf of Capgemini.
Qualifications:
Bachelor's Degree required in business management or a related field; MBA preferred.
Minimum of 5 years of experience in management consulting or business transformation.
Total Professional Experience: 15+ years
Experience in a senior client/account management role within the supply side including management of program and account P&L
Proven track record of delivering IT solutions and growing revenue within a major account.
Experience operating at CXO level, and ability to demonstrate excellent client relationships.
Excellent client engagement - able to empathize with and respond to the needs of stakeholders.
Education: Bachelor's degree in Computer Science, Software Engineering, Information Systems, Business Administration, or a related field.
Life at Sogeti: Sogeti supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
Counseling & Support for Physical, Financial, Emotional & Spiritual Well-being
Disaster Relief Programs
Become Your Best | www.sogeti.us
About Sogeti USA
Sogeti USA is a technology consulting firm that provides a range of services including application development, testing, and infrastructure management. The company is a subsidiary of Capgemini, a global consulting firm headquartered in Paris, France. Sogeti USA has a strong presence in the United States with over 20 offices across the country. The company has a focus on digital transformation and helping clients leverage emerging technologies to drive business value.
