Job Description:
The Client Delivery Manager I is responsible for managing delivery execution for assigned clients, including upgrades, purchased solutions, and ancillary delivery initiatives. This role develops and maintains delivery plans, coordinates cross-functional resources, tracks delivery progress, communicates status, and manages risks or issues to support timely, consistent, and contractually aligned delivery outcomes.
- Manage delivery execution for assigned clients and delivery initiatives, including upgrades, purchased solutions, and ancillary work.
- Develop and maintain delivery plans, timelines, milestones, task tracking, and supporting documentation.
- Serve as the primary delivery point of contact for day-to-day execution activities related to assigned initiatives.
- Coordinate cross-functional resources to support delivery milestones, manage dependencies, and maintain delivery timelines.
- Track progress against delivery plans and identify risks, issues, dependencies, or deviations that may impact delivery commitments.
- Manage delivery risks and issues, escalating more complex matters when appropriate.
- Provide regular delivery status updates to internal stakeholders and client-facing teams, including progress, risks, issues, and next steps.
- Partner with other client-facing teams to support delivery-related communications and execution activities.
- Participate in delivery reviews and support continuous improvement of delivery processes, tools, and documentation.
- Ensure assigned delivery activities align with contractual commitments, scope, timelines, and established delivery processes.
- Maintain accurate delivery documentation, reporting, and records for assigned initiatives.
- Use delivery systems, tools, and available analytics, including AI-enabled capabilities where applicable, to identify risks, trends, dependencies, and opportunities to improve delivery execution.
- Perform other duties that support the overall objective of the position.
Education Required:- Bachelor’s degree.
- Or, any combination of education and experience which would provide the required qualifications for the position.
Experience Required:- 5+ years of experience in project management, client delivery, implementation, service operations, or a related field.
- Experience managing moderate to complex delivery initiatives, client-facing work, or cross-functional execution activities.
License/Certification Required:Knowledge, Skills & Abilities:- Knowledge of: Project management methodologies and delivery execution practices. Client delivery, implementation, or service operations environments. Delivery planning, status reporting, risk management, and contractual commitment principles.
- Skill in: Developing delivery plans, timelines, documentation, and reporting updates. Coordinating cross-functional resources and managing delivery dependencies. Communicating delivery status, risks, issues, and next steps to stakeholders. Using delivery tools and systems to support execution, tracking, and decision-making.
- Ability to: Manage multiple assigned client delivery initiatives, priorities, and commitments simultaneously. Work across assigned clients and delivery activities. Assess routine delivery issues, escalate complex matters, and maintain follow-through. Support consistent, predictable, and contractually aligned delivery outcomes.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
