Client Delivery Leader

ImagineX Consulting

$100K — $130K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8-10+ years in IT Business Analysis, Project/Program Management, and Account Management.
  • Experience in leading consulting or digital product delivery teams is preferred.
  • Proven success in achieving 100% year-on-year growth in client partnerships.
  • Strong understanding of Agile principles, Scrum frameworks, and modern project tracking tools (Jira, Trello).
  • Expertise in using Microsoft Excel for project KPIs, budget allocations, and margin analysis.
  • Bachelor's degree in Business Administration, IT, or a relatable field.
  • Must be located in Columbus, Ohio for full-time onsite work.

Responsibilities

  • Drive strategic expansion by collaborating with client executives to tackle pain points and scale partnerships.
  • Manage the entire opportunity lifecycle from discovery to financial margin analysis.
  • Build trusted relationships across multidisciplinary client teams to enhance communication and address complex issues.
  • Direct large-scale onsite teams including software engineers, designers, and quality assurance specialists.
  • Implement agile processes as a Scrum Master, Project Manager, or Product Owner to ensure successful project releases.
  • Oversee project budgets of up to $3M, managing timelines, resources, and risk mitigation.
  • Create dashboard reports and margin analysis tools for internal and client visibility.

Benefits

  • Competitive base salary with executive bonuses based on account retention and revenue growth.
  • Comprehensive health, retirement, and wellness benefits.
  • High-impact visibility within the organization by managing a vital client partnership.
Full Job Description
We are seeking an entrepreneurial, high-caliber Delivery & Account Leader to serve as our onsite anchor in Columbus, Ohio. This role demands a unique combination of delivery operations excellence, robust technical project leadership, and a proven track record of consultative client growth.

You will embed directly with our client to oversee large-scale cross-functional teams, manage high-stakes project execution, and proactively uncover new opportunities to expand our partnership footprint. If you have a background in scaling massive accounts while ensuring flawless project delivery, this role offers the autonomy to own a premier account's destiny.

This is a full-time, Columbus, OH-based positions that require onsite visits with the client 5 days a week. Key Responsibilities
1. Account Leadership & Revenue Growth
  • Drive Strategic Expansion: Partner with client executives to identify pain points, architect creative solutions, and organically scale the partnership year-over-year.
  • Opportunity & Pipeline Management: Lead the entire opportunity lifecycle including discovery, quote management, scope definition, and financial margin analysis.
  • High-Level Stakeholder Management: Build trusted-advisor relationships across multi-disciplinary client teams to break down communication silos and navigate complex consulting problems.
2. Delivery & Project Management
  • Cross-Functional Delivery: Direct and manage large-scale onsite teams (including software engineers, designers, and quality assurance specialists) deployed across multiple client workstreams.
  • Agile Project Strategy: Act as an expert Scrum Master, Project Manager, or Product Owner, defining metrics (KPIs/velocity) and implementing agile processes to guarantee successful releases.
  • Financial & Risk Oversight: Oversee diverse project budgets ranging up to $3M+, managing timelines, scope, resource planning, and proactive risk mitigation.
  • Operational Reporting: Build comprehensive dashboard reporting and margin analysis tools to provide clear visibility to internal leadership and client stakeholders.
Candidate Qualifications
  • Experience: 8-10+ years of blended experience in IT Business Analysis, Project/Program Management, and Account Management. A background leading consulting or digital product delivery teams is highly preferred.
  • Proven Growth Track Record: Demonstrated success in doubling client partnerships (100% YoY growth) and managing massive multi-team, multi-project accounts.
  • Methodology Expertise: Deep mastery of Agile principles, Scrum frameworks, and modern tracking tools (e.g., Jira, Trello, SharePoint).
  • Financial & Analytical Acumen: Strong capability in Microsoft Excel for tracking team velocity, project KPIs, budget allocations, and margin analyses.
  • Education: Bachelor's degree in Business Administration, IT, or a closely related field.
  • Location: Must be based in Columbus, Ohio for full-time onsite immersion with the client.
What We Offer
  • Competitive base salary with executive incentive bonuses tied directly to account retention and organic revenue growth.
  • Comprehensive health, retirement, and wellness benefits.
  • High-impact visibility within the organization, steering one of our most vital client partnerships.
SPONSORSHIP NOT AVAILABLE

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