We are looking for aClient Account Lead to join our Client Servicesteam. In this role, you will own a portfolio of strategic, industry-focused accounts, driving growth, profitability, and executive relationships while helping clients formulate and realize their AI & Data goals. You will collaborate closely with client executives, Sales, Technical Account Leads, Delivery leaders, and ecosystem partners to deliver high-impact programs and advance phData's delivery excellence.
Key ResponsibilitiesClient Delivery
- Own and drive account strategy, delivery, and growth for a portfolio of strategic, industry-focused accounts, creating and executing long-term growth plans aligned to client goals and phData's capabilities.
- Translate client business objectives and AI & Data goals into strategic programs spanning data platforms, pipelines, governance, analytics, and AI, in partnership with data engineering, analytics, and ML teams.
- Ensure engagements across your portfolio are delivered on time, within scope, and with strong profitability and measurable business value, maintaining ~40% utilization to stay close to delivery and client outcomes.
Collaboration & Leadership
- Collaborate with cross-functional partners across Go-to-Market, Delivery, Finance, Product, and Partner teams to align on account health, project success, and future opportunity.
- Provide strategic leadership during executive meetings, workshops, QBRs, and roadmap discussions, positioning phData as a trusted advisor to both business and IT stakeholders.
- Ensure high-quality deliverables by staying engaged with delivery teams, reviewing performance metrics, and driving governance, risk management, and issue resolution across accounts.
- Partner with ecosystem providers (e.g., Anthropic, Snowflake, AWS) to design and execute joint account strategies that bring added value to clients and accelerate portfolio growth.
Practice & Firm Contribution
- Contribute to internal initiatives such as industry playbooks, account planning frameworks, sales enablement materials, and patterns for driving AI & Data outcomes in your verticals.
- Represent phData professionally at industry events, conferences, and panels, helping elevate our presence and reputation in Restaurant/Hospitality, Technology, and other priority sectors.
- Share best practices, deal learnings, and client insights to help improve phData's client engagement model, forecasting, and overall delivery excellence.
Additional Responsibilities
- Act as a trusted advisor to senior client stakeholders, shaping roadmaps, influencing strategic decisions, and guiding long-term initiatives.
- Mentor and coach team members, fostering a culture of learning, feedback, and continuous improvement.
- Help define and refine practice standards, reusable assets, and delivery frameworks.
About YouYou are a client-focused, strategic account leader and trusted advisor who enjoys working in a fast-paced, outcomes-driven environment. You are a value-driven communicator, relationship builder, and strategic thinker who is comfortable operating in distributed, global teams and partnering with colleagues across time zones to drive complex, high-impact work.
Required QualificationsExperience
- 10+ years of experience in consulting or similar data-driven verticals, including ownership of strategic account portfolios and revenue targets in the $10-20M+ range.
Technical / Functional Skills
- Hands-on experience collaborating with data engineering, analytics, and ML teams to design, sell, and oversee implementation of modern data solutions (data platforms, pipelines, governance, analytics, and AI).
- Proven ability to own revenue and profitability across a portfolio of strategic accounts, delivering growth through both net-new and expansion work.
Consulting / Delivery Skills
- Experience delivering projects for external or internal clients in a professional services or consulting environment.
- Ability to break down complex problems into structured, actionable steps and drive them through to completion.
- Strong written and verbal communication skills in English, including experience leading executive-level conversations and influencing cross-functional stakeholders.
Collaboration & Ownership
- Demonstrated ability to work effectively within matrixed, distributed, and cross-functional teams across Sales, Delivery, Product, and Partners.
- Proven track record of building and sustaining CxO and senior executive relationships, influencing strategic roadmaps across both IT and business stakeholders.
- Willingness and ability to travel up to 50%, depending on client needs and business priorities, while taking full ownership of account outcomes.
Preferred QualificationsPreferred qualifications help candidates stand out but are not required for success in this role.
- Experience in the Restaurant/Hospitality and/or Financial Services sectors, with meaningful exposure to data, analytics, or AI-driven transformation.
- Hands-on experience with cloud data platforms and ecosystems (e.g., Snowflake, AWS, Databricks, Anthropic) and familiarity with modern data architectures and use cases.
- Prior experience working in global or remote teams and partnering across US and other regions.
- Contributions to communities, speaking, writing, or internal accelerators (e.g., industry events, thought leadership, or sales/solutions playbooks) are a plus.
Why phData?- Impactful Work: Partner with leading organizations on meaningful data & AI initiatives.
- Collaborative Culture: Work with a supportive, high-performing global team that values transparency, autonomy, and continuous improvement.
- Growth Opportunities: Access to challenging projects, mentorship, and structured development pathways.
- Values-Driven: We prioritize doing the right thing for our clients, our teams, and our community.
Benefits at phDataUS:
- Remote-First Work Environment
- 401k plan with company match
- Dental and Vision insurance
- Home Office Equipment Stipend
- Annual stipend for Learning and Development
- Competitive comp, excellent benefits, Flexible PTO plus 10 Holidays (and other cool perks)
