Expertise in troubleshooting Oracle and Sun Systems hardware, firmware, and software.
Minimum of 2 years of relevant experience in Oracle and Sun Systems support.
Experience with firmware and software patching for Oracle and Sun Microsystems.
Local to the DC, Maryland, or Northern Virginia area.
Responsibilities
Provide support for Solaris and Linux Operating Systems on Oracle hardware.
Deliver on-site service desk coverage for customer inquiries.
Assist customers with hardware and software issues via multiple communication channels.
Manage on-site ticketing queue for requests.
Travel to customer sites for hardware fixes and maintenance.
Maintain communication with customers throughout service calls.
Ensure compliance with contract support SLAs by meeting delivery targets.
Benefits
Generous paid time off.
Health, vision, and dental benefits.
Long-term and short-term disability coverage.
Life insurance options.
401(k) plan with immediate matching.
Employee referral incentive program.
Remote or hybrid telework arrangements available for some roles.
Full Job Description
**Only applicants with an Active TS/SCI and poly need apply.**
Azusa Solutions is seeking a Field Support Specialist to join our team of talented consultants. This is an exciting opportunity to join a growing company comprised of highly qualified, highly impactful, and multi-talented individuals.
*Candidate must be local to the DC, Maryland, or Northern Virginia area. *
Responsibilities:
Provide Solaris and Linux Operating Systems Oracle hardware support, including ZFS storage, Exadata, and Oracle Database Appliances and experience with legacy Sun Microsystems hardware.
Provide on-site service desk coverage.
Provide outstanding customer service while assisting customers with hardware and software issues via e-mail, phone, or Instant Messaging.
Maintain on-site ticketing queue for hardware and software requests.
Travel to customer site to Implement hardware equipment fixes (replace drives, latency issues, power failures, connectivity, etc.)
Maintain high level of ongoing communication with customer before and during call progression.
Set and meet delivery target dates to comply with contract support SLAs.
Escalate customer issues/concerns to leadership as needed.
Coordinate with data center staff in remote locations to organize access for additional support.
Create break/fix and work order requests for access to local and remote locations.
Maintain on-site spares inventory for local use.
Follow government security policies.
Conduct weekly checks with customers on any unspecified issues they may be experiencing with supported hardware or software.
Required Qualifications:
Expertise in in-depth troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems.
Experience with firmware and software patching of systems from Oracle and Sun Microsystems.
Minimum of 2 years of in-depth experience troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems.
Clearance:
Active/current TS/SCI with Poly required
Benefit Information
Our firm offers a professional and respectful work environment, exciting opportunities for professional growth, and comprehensive benefits, including:
Generous paid time off
Health, vision, and dental benefits
Long term/short term disability
Life insurance
401(k) plan with match available immediately
Employee referral incentive
Remote or Hybrid telework arrangements are available for some positions
