Our Claims Training Manager enjoys robust benefits:
- Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
- Financial Security: 401k Retirement Plan with a generous match.
- Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.
What you can expect as a Claims Training Manager:
- Exemplify professional and ethical behavior.
- Lead, coach, and develop the Training Team, providing guidance, mentorship, and performance feedback.
- Function as a resource to the Claims Department.
- Strategically assess training needs in partnership with Quality Assurance, Claims leadership, and other stakeholders; recommend and implement solutions for greater efficiency and improved claim handling.
- Oversee the creation, development, and delivery of effective training programs.
- Ensure training materials accurately reflect current/relevant practices and regulations.
- Manage the scheduling and facilitation of in-person and virtual training sessions on claims processes, systems, guidelines, regulatory requirements, and other topics.
- Monitor and evaluate the effectiveness of training programs, curriculum, and learner engagement; drive continuous improvement based on feedback and performance metrics.
- Maintain up to date knowledge and compliance with Company procedures, claim related statutes, insurance regulations, other legal requirements and emerging trends in claims handling and training.
- Deliver high level customer service for internal and external partners.
- Manage projects, deadlines, and priorities; allocate resources effectively.
- Provide feedback to Claims leadership and promote consistency of claim handling.
- Overnight travel and/or extended work hours beyond regular business hours may be required, including weekends, holidays, during a catastrophe response, and/or as needed.
- Other duties may be assigned.
What we are looking for as a Claims Training Manager:
- Bachelor's degree
- MBA and/or insurance designations such as ACI and CPCU are a plus
- 12+ years of experience in property and casualty claims including prior claims training and management experience
- Field claim handling experience is preferred
- If residing in a state where an adjuster license is required, must maintain Designated Home State license in good standing at all times.
- Must maintain adjuster license in all non-resident states where Frontline operates and an adjuster license is required.
- Must obtain required adjuster license in new states commensurate with company expansion.
- Exceptional verbal and written communication, facilitation, and coaching skills
- Excellent analytical skills and attention to detail
- Strong working knowledge of Xactimate, XactAnalysis, XactContents, Guidewire, and PowerBI
- Advanced knowledge and understanding of Company procedures, claim processes, claim related statutes, insurance regulations, and other legal requirements
- Exceptional comprehension of policy contracts and proper application of policy coverages
- Experience in curriculum creation, facilitation, and evaluation
- Ability to manage multiple projects, deadlines, and priorities
- Ability to lead and motivate a team, fostering continuous improvement and professional growth
