Claims Team Manager - Property
Job Summary
This management position serves as an instrumental component of the day to day activities within the homeowner claims unit. Primary functions include coordinating, directing, and overseeing homeowner claims activities of a team(s). Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and statutory requirements, and technical and customer service Best Practices.
Job Duties
- Review claim files regularly for quality. Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints).
- Coach and counsel employees on performance in a responsive and timely manner.
- Resolve a variety of customer service issues through communication and interaction. Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.
- Manage employee recruitment and development effectively. Identify and implement staff development and training needs to support an effective succession plan.
- Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.
- Maintain knowledge of current industry developments and best practices.
- Participate in committees and projects that will support the organization's goals and objectives.
Qualifications
- Bachelors Equivalent combination of education and experience Preferred
- 4-6 years Property claims handling. Required
- 1-3 years Supervisory Preferred
- Advanced knowledge of insurance codes and regulations, building codes and ordinances, as well as insuance contracts in order to effectively lead a team of homeowner representitives.
- Advanced organizational, planning and delegation skills critical.
- Advanced oral and written communication skills necessary.
- Advanced interpersonal skills essential.
- Ability to effectively lead change required.
- Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required
- Chartered Property Casualty Underwriter - Insurance Institute of America Preferred
- Associate in Claims - Insurance Institute of America Preferred
Travel Requirements
- Occasional travel to off-site business meetings or conferences.
The starting pay range for this position is:
$99,500.00 - $132,900.00
Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.
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Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance,
travel, entertainment, services and more!)
