This position is responsible for managing the PGA Tour’s claims management function and supporting the company’s risk, insurance and safety operations through risk management principles and best practices and by promoting broader risk management and insurance activities to ensure a reduction in loss exposure.
The role oversees complex claims across liability, workers’ compensation, auto, and property lines; analyzes claims and incident trends, supports accident prevention efforts, assists with the Tour’s insurance program and provides risk management guidance across the business.
Thie role manages the Tour’s claim program from initial reporting through resolution, partnering with insurance carriers and adjusters to improve claim outcomes; reviews contracts for risk transfer and insurance compliance; and partners closely with Talent & Culture, Safety, Legal, Operations and Finance to strengthen risk mitigation practices and improve incident outcomes.
Qualifications
- Bachelor’s degree in Risk Management, Finance, Business or related discipline preferred. Professional insurance and claims designation or licenses a plus.
- 10+ years of progressive experience in risk management, insurance or claims management, experience in a corporate headquarters office environment or insurance broker a plus.
- Strong knowledge of workers’ compensation, liability and property claims and insurance practices.
- Demonstrated experience actively managing claims and partnering with carriers, adjusters, third-party administrators and other external partners.
- Strong understanding of contract terms, conditions, and insurance requirements, and experience identifying legal, financial, operational, and compliance risks within contractual agreements.
- Ability to analyze claims and incident data, identify trends and translate findings into practical risk-reduction strategies.
- Strong judgment and discernment when to communicate potentially serious issues, problem-solving, communication and relationship-management skills.
- Flexibility to handle a fast-paced, ever-changing, deadline-driven environment, ability to effectively manage multiple priorities and work collaboratively across functions.
- Proficiency with Microsoft Office and claims or insurance-management systems.
- Ability to travel and work evenings, weekends and holidays as required.
Responsibilities
- Serve as primary claims liaison and manager for workers’ compensation, general and auto liability, and property claims for PGA TOUR Headquarters, Tournament Players Club (TPC) network, PGA TOUR Managed Tournaments and Host Managed Tournaments.
- Manage workers’ compensation, general and auto liability, and property claims from initial reporting through resolution, including coordinating claim reviews with insurance carriers, brokers and adjusters.
- Proactively review claims progress and reserves at regular intervals, partnering with insurance adjusters to evaluate investigation and assessment of liability and cost-effective and timely claim resolution in accordance with Special Claim Handling Instructions.
- Manage post-accident drug testing and coordinate return-to-work efforts with Talent & Culture and business leaders, including transitional or modified-duty opportunities where appropriate.
- Review accidents and claims to identify root causes, recurring trends and opportunities for corrective action, accident prevention and loss reduction.
- Analyze claims and loss data to identify trends in frequency, severity, duration and cost and provide actionable insights and recommendations to management.
- Partner with Safety and business leaders on post-incident reviews, corrective actions and risk-prevention initiatives; participate in safety committee meetings and hazard assessments and maintain required OSHA logs.
- Support the design, placement and management of the Tour’s Corporate Insurance Program across liability, workers’ compensation, auto, property and specialty lines, including renewals, audits, exposure data and policy documentation.
- Coordinate with brokers, carriers and internal teams for assigned renewals, audits and other insurance activities.
- Maintain required insurance records and documentation, including policies, certificates, endorsements, bonds and related exposure information.
- Review and negotiate insurance requirements, indemnification clauses and risk-transfer provisions in vendor, customer and partner contracts, collaborating with Legal, Procurement and Operations to ensure alignment with corporate risk standards.
- Lead initiatives and training for internal teams related to risk-management procedures, incident reporting, insurance requirements and risk protocols.
- Maintain accurate claims and insurance data and reporting, including loss-run analysis, paid losses, insurance cost allocations, trend forecasting and monthly and quarterly claims reporting.
- Develop and run monthly and quarterly claim reports for the Corporate Insurance Program and Tournament Liability Programs. Analyze trends and communicate to internal stakeholders.
- Complete various administrative tasks such as scanning and organizing insurance policies, processing mail and invoices
- Support enterprise risk assessments, risk-management initiatives and other projects as assigned.
