Serve as the primary contact for clients reporting claims
Guide clients through the claims process and litigation letters
Advise on reporting requirements for liability claims
Build relationships with claims adjusters and set expectations
Manage claims data using AMS360/IR system
Run and distribute daily claims reports
Obtain adjuster information for newly reported claims
Benefits
Company Paid Life Insurance, Long-Term and Short-Term Disability
Medical, Dental, Vision and FSA/HSA plans
401(k) with company match
Voluntary benefits including Critical Illness and Accident Insurance
Generous PTO
Supportive team environment
Full Job Description
Responsibilities:
Be the primary contact for the client when claims need to be reported
Explain the claims process and guide clients upon receipt of litigation and demand letters.
Advise and consult on reporting requirements of professional and management liability claims.
Establish relationships with claims adjusters and communicate agency expectations for 1st party claims.
Be proficient in the agency management system to manage claims data and generate claims reports, as necessary.
Understand the different types of insurance policies to report claims accurately.
Ability to effectively communicate with internal and external clients.
Manage claims in AMS360/IR system according to department standards and best practices.
Obtain adjuster information on newly reported claims.
Run daily reports and distribute accordingly.
Run reports based on information required.
Qualifications:
H.S. Diploma or GED equivalent
Basic knowledge of insurance policies and what they cover.
Ability to understand written sentences and paragraphs in work related documents.
Skill in the operation of modern office equipment.
Proficient in Microsoft Office Suite.
Excellent customer services skills.
Ability to communicate effectively both verbally and in writing.
Ability to effectively work on the telephone to obtain insurance information.
Ability to work in a team environment.
Ability to establish and maintain effective working relationships with a diverse group of people.
Ability to manage time efficiently and effectively.
Ability to follow through on tasks.
Ability to adapt to change
Prior office administrative experience
Benefits:
Company Paid Life Insurance, Long-Term and Short-Term Disability.
Medical, Dental, Vision and FSA/HSA plans.
401(k) with company match.
Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity and Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits.
