Employment StatusExempt - Regular Full-Time
ScopeThe Claims & Risk Lead independently manages, investigates, and resolves medium to high complexity liability claims to minimize the City's financial, legal, and reputational risk.
This role serves as a technical expert and trusted advisor, providing guidance to departments on claims trends, liability exposure, and risk mitigation strategies. This position plays a critical role in supporting effective risk management and protecting the City's financial sustainability.
Responsibilities - Independently manage a portfolio of medium to high complexity liability claims, including investigation, liability assessment, and settlement negotiation
- Analyze and interpret legislation, bylaws, contracts, and policies to support defensible claims decisions
- Provide technical advice to departments on liability exposure, claims trends, and risk mitigation strategies
- Collaborate with legal counsel, insurers, and subject matter experts to resolve complex and non-routine claims
- Support litigation processes, including preparing reports; preserving evidence; assisting with mediations, trials, and hearings; and helping develop legal strategies
- Act as a technical resource on complex claims
- Exercise independent judgment in evaluating liability, estimating claim value, and determining settlement strategies
- Identify emerging trends and recurring issues, and recommend process improvements and risk mitigation measures
- Coordinate investigations and engage internal or external resources as required.
- Liaise with internal departments (e.g., Planning & Development, Engineering, Parks, Recreation & Culture) to gather information and support claims resolution
- Communicate with legal counsel, third-party representatives, and contractors to negotiate settlements and resolve disputes
- Escalate claims involving significant financial exposure or heightened legal or reputational risk
- Mentor and provide day-to-day assistance to junior team members
Qualifications - University degree or diploma in business, law, risk management, or a related field
- Completion or substantive completion of Chartered Insurance Professional (CIP), Canadian Risk Management (CRM) or equivalent designations
- Minimum 5 years of experience handling liability claims, including files with litigation exposure
- Specialized training in claims and insurance principles would be an asset
- Advanced knowledge of claims adjudication, insurance and liability principles as well as general knowledge of litigation proceedings
- Strong analytical skills, with the ability to interpret complex reports, legislation, and contracts
- Excellent negotiation and conflict resolution skills
- Proven ability to exercise sound judgment in high-stakes and sensitive situations
- Strong communication and stakeholder engagement skills
- Capacity to manage high-volume, medium to complex caseload with competing priorities
- Ability to identify trends in claims data and recommend risk mitigation strategies
- Valid BC driver's license
Other InformationNumber of Job Openings: 1
Pay Grade: P2 - $115,641 - $136,048
Conditions of EmploymentSuccessful applicants must provide proof of qualifications.
Closing DateThis job will be posted until filled.
