Claims Officer, Cyber Claims

As a Cyber Claim Officer, you will manage high‑exposure, often time‑sensitive matters, working closely with breach coaches, forensic investigators, underwriters, actuaries and cybersecurity experts. You will play a critical role in helping organizations respond to emergent cyber incidents and privacy, media and technology errors & omissions litigation, ensuring a confident and coordinated response, and shaping best practices in our cyber claims strategy. This is a high‑impact opportunity for someone who thrives on novel issues, technical complexity, fast‑moving incidents, and collaborative problem‑solving.

Responsibilities

• Analyzes, investigates, and evaluates the loss to determine coverage and claim disposition.
• Utilizes CMS to document claims and to diary future events or follow-up.
• Within prescribed settlement authority, establishes appropriate reserves for both indemnity and expense and reviews on a regular basis to ensure adequacy.
• Makes recommendations to set reserves at appropriate level for claims outside of authority level.
• Prepares comprehensive reports as required. Identifies and communicates specific claim trends and account and/or policy issues to management and underwriting.
• Manages the litigation process through the retention of counsel.
• Adheres to the line of business litigation guidelines to include budget, bill review and payment.
• Pro-actively manages the case resolution process.
• Actively participates in mediations and arbitrations, as well as negotiation discussions within limit of settlement authority.
• Participates in the claims audit process.
• Provides claims marketing services by meeting with brokers, risk managers and reinsurers.
• As required, maintains insurance adjuster licenses.

Additional Cyber‑Specific Responsibilities Added:

• Coordinates incident response activities with breach coaches, forensic firms, crisis‑communications teams, and cybersecurity vendors during active cyber events.
• Evaluates forensic findings (e.g., Digital Forensics and Incident Response (DFIR), Forensic Accounting) and integrates conclusions into coverage and liability decisions.
• Advises insureds on recovery strategies, including business interruption documentation, data restoration processes, and post‑incident cyber‑hygiene improvements.
• Engages in thought leadership such as panel presentations, white papers, conference attendance, etc.

You will be required to go into the office twice a month if you reside within 50 miles of one of the following offices: Westborough, MA; Boston, MA; Hoffman Estates, IL; Indianapolis, IN; Lake Oswego, OR; Chandler, AZ; Las Vegas, NV; Plano, TX; or Suwanee, GA. Please note this policy is subject to change.

• Bachelors' and/or advanced degree
• 10 + years claims experience, with at least 5 years within a technical specialty.  Advanced Cyber claims experience preferred.
• Highly advanced knowledge of claims handling concepts, practices and techniques, to include but not limited to coverage issues, and product line knowledge
• Functional knowledge of law and insurance regulations in various jurisdictions
• Demonstrated superior verbal and written communications skills
• Highest level of advanced analytical, decision making and negotiation skills