Vancouver, WA | Vancouver, WA | Vancouver, WA | Vancouver, WA | Vancouver, WA
Workplace Type: Office
Employment Type: Salaried
Position SummaryWe are seeking an experienced, detail-oriented, and strategic
Claims Manager to oversee and direct the company's end-to-end claims operations. Based out of our corporate office in
Vancouver, Washington, you will be responsible for managing and resolving a wide variety of claims, including commercial auto, workers' compensation, general liability, and utility strike damage.
In this role, you will act as a pivotal connector across the organization, partnering closely with Field Operations, Safety, internal leadership, claimants, defense counsel, and Third-Party Administrators (TPAs) to protect company assets and drive fair, efficient claim resolutions.
Connecting you to great benefits- Weekly Paychecks
- Paid Time Off, Parental Leave, and Holidays
- Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
- 401(k) w/ Company Match
- Stock Purchase Plan
- Education Reimbursement
- Legal Insurance
- Discounts on gym memberships, pet insurance, and much more!
What you'll do- Claims Operations & Oversight: Manage daily end-to-end claims processing operations to achieve financial, service, and quality metrics.
- Incident Reporting & Investigation: Partner with Operations and Safety teams to prepare, review, and analyze incident reports; monitor and track claim progression in claims management software.
- Stakeholder Coordination: Collaborate closely with internal teams (Safety, Operations), outside Claims Administrators (TPAs), defense counsel, claimants, and insurers.
- Settlement Negotiation: Directly negotiate claim settlements with claimants and third parties to achieve cost-effective outcomes.
- Subcontractor Risk Management: Review third-party insurance policies, certificates of insurance (COIs), and contractual indemnification provisions (including subcontractor coverage compliance).
- Other Tasks
What you'll need- Experience: Minimum of 5 years as a Claims Manager, or closely related experience handling large-loss, complex claims and/or fraud investigations.
- Technical Knowledge: Deep understanding of commercial insurance policies, coverages, and claim processing procedures.
- Key Skills: Strong negotiation, conflict resolution, analytical, and written/verbal communication skills.
- Location: Ability to work full-time on-site at our corporate headquarters in Vancouver, WA.
Preferred:- Industry Experience: Background in construction, utility contracting, or telecommunications-specifically experience with 811 Locate/Dig laws and utility strike damage claims.
- Education: Bachelor's degree in Risk Management, Finance, Business Administration, or a related field.
- Certifications: Associate in Claims (AIC) designation or other relevant industry credentials (e.g., ARM, CPCU).
The wage range for Claims Manager is $105,000.00 - $120,000.00
