Arrow Electronics

Citrix Technical Account Manager

Arrow Electronics$138K — $170K *
Information Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years in technical roles such as Solutions Architect, Sales Engineer, or Technical Consultant
  • Hands-on experience with Citrix technologies or adjacent platforms
  • Experience working with channel partners, internal sales, and pre-sales teams
  • Strong presentation and stakeholder communication skills
  • Ability to operate effectively in global, matrixed environments
  • Proactive, accountable, and reliable individual who builds relationships within accounts

Responsibilities

  • Serve as the primary technical point of contact for select end customers
  • Manage a portfolio of 10-15 customer accounts
  • Build trusted relationships with technical leaders and sales leadership
  • Proactively leads customer cadence calls and quarterly strategic reviews
  • Drive solution adoption and usage aligned with business goals
  • Develop and execute technical adoption plans to accelerate customer time-to-value
  • Identify and proactively resolve technical blockers and risks

Benefits

  • Medical, Dental, Vision Insurance
  • 401k with Matching Contributions
  • Short-Term/Long-Term Disability Insurance
  • Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
  • Paid Time Off including sick, holiday, and vacation
  • Tuition Reimbursement
  • Growth Opportunities
  • Discounted RTD Passes with convenient office location
  • On-site Cafeteria with Catering Option
  • 24/7/365 On-site Gym and Lockers
  • Bike Racks
Full Job Description
Position:
Citrix Technical Account Manager
Job Description:

The Citrix TAM is a strategic technical, customer- and partner-facing role responsible for transforming customer engagements from reactive support to proactive partnership. The TAM serves as the primary technical advisor, proactively driving adoption, aligning platform capabilities to business objectives, and customer outcomes for Citrix Solutions sold and delivered through Arrow Enterprise Computing Solutions (ECS) in represented markets. This role partners closely with Sales (AE/FSR) to deliver a unified customer experience that supports retention, expansion, and long-term account growth.


What You'll Be Doing

  • Serve as the primary technical point of contact for Arrow ECS select end customers.
  • Manage a portfolio of 10-15 customer accounts, tiered by complexity and strategic goals.
  • Build trusted relationships with technical leaders, sales leadership, and presales solution architects.
  • Proactively leads customer cadence calls (weekly, bi-weekly, monthly, or as needed) including quarterly strategic reviews.
  • Drive ssolution adoption and usage aligned to assigned business goals.
  • Develop and execute technical adoption plans to accelerate customer time-to-value.
  • Identify and proactively resolve technical blockers and risks.
  • Support partner enablement initiatives including workshops and technical briefings.
  • Collaborate with Arrow and Citrix ATS, Sales Engineering, and Product teams.
  • Build and/or lead Proof of Concept (POC) / Proof of Value (POV) process as needed.
  • Host and coordinate with Citrix, Executive Briefings, for strategic customers to provide product roadmaps.

Lead structured agenda with customers, including:

  • Product updates (“Top of Mind” insights)
  • Environment changes and customer initiatives
  • Open support ticket review and prioritization
  • Upcoming projects and risks including renewal risks
  • Citrix/Partner updates and escalations
  • Track customer satisfaction

What We're Looking For

  • 7+ years in technical roles such as Solutions Architect, Sales Engineer, or Technical Consultant
  • Hands-on experience with Citrix technologies, or adjacent platforms
  • Experience working with channel partners, internal sales and pre-sales teams, distributors, Enterprise customers, and Professional Services.
  • Strong presentation and stakeholder communication skills
  • Ability to operate effectively in global, matrixed environments
  • Proactive, accountable, reliable, and an individual who is a driver to establish their own relationships within accounts

Work Arrangement

Hybrid: Tuesday, Wednesday, Thursdayrequiredoffice days for Panorama Officesite;Monday, Friday-work from home.

What's In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job.That27swhy we offer competitive financial compensation, including various compensation plans and a solid benefits package.

  • Medical, Dental, Vision Insurance
  • 401k, With Matching Contributions
  • Short-Term/Long-Term Disability Insurance
  • Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
  • Paid Time Off(includingsick, holiday, vacation, etc.)
  • Tuition Reimbursement
  • Growth Opportunities
  • Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)
  • On-site Caf with Catering Option for Busy Lifestyles
  • 24/7/365 On-site Gym and Lockers, FreeforUse to All Employees!
  • Bike Racks
  • And more!

#LI-EK1

Annual Hiring Range/Hourly Rate:

$138,900.00 - $170,000.00 OTE

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.


Location:

US-CO-Denver, Colorado (Panorama Arrow Building)


Time Type:

Full time
Job Category:

Sales

About Arrow Electronics

Arrow Electronics distributes a range of electronic components and enterprise computing products, services, and solutions to industrial and commercial users worldwide. The company operates in two segments, Global components, and global enterprise computing solutions. The global components segment offers semiconductor products and related services. It provides passive, electromechanical, and interconnect products comprising capacitors, resistors, potentiometers, power supplies, relays, switches, and connectors, as well as computing, memory, and other products. The Global Enterprise Computing Solutions segment offers enterprise and midrange computing products, services, and solutions to value-added resellers. It also offers access infrastructure, security, and virtualization software solutions, as well as midrange servers, storage, and software solutions. In addition, the company provides materials planning, design services, programming and assembly services, inventory management, and a suite of online supply chain tools. Its customers include the manufacturers of consumer and industrial equipment, telecommunication products, automotive and transportation, aerospace and defense, scientific and medical devices, and computer and office products.

Arrow Electronics Careers

Join the dynamic team at Arrow Electronics, a global leader in electronic components and computing solutions, where innovation meets real-world applications. At Arrow, we are committed to fostering a culture of growth and leadership, making it an ideal place for professionals seeking to advance their careers in technology.

Work You’ll Do

At Arrow Electronics, you will collaborate with some of the brightest minds in the industry, driving innovation and transformation in the global technology landscape. Our team members are at the forefront of developing solutions that shape the future of how we live and work.

Lead with Innovation and Expertise

Arrow Electronics stands at the intersection of innovative technology solutions and robust industry expertise. Our professionals lead the way in delivering cutting-edge solutions that make a difference. With a focus on sustainable technology and smart solutions, Arrow is uniquely positioned to lead digital transformations.

Join Our Global Team

Being part of Arrow Electronics means being part of a global network of over 18,000 professionals dedicated to redefining what’s possible. We offer job opportunities across a wide range of functions, from engineering to marketing, all united by a common goal of innovation and excellence.

Explore Career Opportunities

Whether you’re looking for a full-time position, an internship, or a leadership role, Arrow Electronics offers a variety of career paths to help you achieve your professional goals. Our commitment to diversity and inclusive culture ensures that every team member can thrive.

Professional Growth and Development

Arrow Electronics is deeply invested in the professional growth of its team members. With comprehensive benefits, diversity training, and leadership development programs, we provide the tools and resources necessary for career advancement and personal development.

Innovative Work Environment

Our work environment encourages creativity and out-of-the-box thinking. At Arrow, you will have the opportunity to engage in projects that push the boundaries of technology and make a tangible impact on the world.

Networking and Mentorship

Arrow Electronics values the power of networking and mentorship. By joining our team, you will connect with industry leaders and gain insights that can propel your career forward. Our collaborative culture fosters learning and sharing of ideas across all levels of the company.

Apply Today

Ready to take the next step in your career? Explore the job opportunities at Arrow Electronics and find the position that matches your skills and passions. Prepare your resume, sharpen your interview skills, and get ready to join a team that values professionalism and innovation.

Stay Connected

Keep up to date with the latest from Arrow Electronics by following our careers blog. Gain insider perspectives, career tips, and industry-leading insights that you can apply to your professional life.

Join Arrow Electronics—where careers soar and innovation drives success.

Learn more about Arrow Electronics
Size
20,700 employees
Market Cap
$6.3 billion
Industry
Net Income
$584.4 million
Founded
1935
5 Year Trend
+8%
Revenue
$28.6 billion
NASDAQ

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