Qualifications

• 7+ years of experience in Citrix environment
• Strong communication and interpersonal skills
• Expertise in troubleshooting Citrix XenApp (versions 4.x, 6.x, 7.x) and related components
• Experience in problem management, issue identification, and root cause analysis
• Extensive knowledge in Citrix printing and third-party printing solutions
• Familiarity with EdgeSight, reporting, and analysis
• Desirable knowledge of supporting tools like Packaging, AppSense, Active Directory
• Proficient in ITIL processes for incident, service requests, change, and problem management
• Understanding of Microsoft technologies relevant to Citrix, including Active Directory, GPO, and TS/RDS
• Knowledge in Application Streaming and App-V
• Ability to manage a large Citrix farm with over 2000 concurrent users
• Knowledge of Provisioning Services.

Responsibilities

• Provide technical assistance to end users utilizing Citrix XenApp
• Handle problem management calls and perform root cause analysis
• Manage Citrix-related issues and ensure timely resolutions
• Oversee Citrix printing solutions and troubleshoot related problems
• Configure and analyze reports using EdgeSight
• Support a complex Citrix farm environment with high user concurrency
• Maintain documentation and contribute to best practices.

Benefits

• Comprehensive health insurance plans
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development opportunities
• Flexible work options including remote work
• Access to advanced technology and tools for support
• Collaborative team culture and supportive work environment.