Role Overview:This role is for a Techno Functional Manager to lead a Billing Project within Utility Customer Operations. The manager will be responsible for techno-functional activities across the billing project lifecycle, from requirements discovery through implementation and production support, acting as a primary liaison between business stakeholders, billing SMEs, product owners, technology teams, and implementation partners.
Key Responsibilities:- Lead techno-functional activities across the billing project lifecycle, from requirements discovery through implementation and production support.
- Act as the primary liaison between business stakeholders, billing SMEs, product owners, technology teams, and implementation partners.
- Gather, analyze, and document business requirements and translate them into functional and technical solution specifications.
- Facilitate solution design sessions and ensure alignment between business processes, system capabilities, and project objectives.
- Review and validate functional designs, technical designs, system configurations, interfaces, and business process changes.
- Support implementation of Meter-to-Cash processes, including customer onboarding, metering, billing, payments, adjustments, and revenue management.
- Coordinate testing activities including SIT, UAT, regression testing, defect triage, and business validation.
- Manage dependencies across customer, billing, metering, integration, reporting, and operational workstreams.
- Ensure data quality, reconciliation, and successful migration of customer and billing-related information.
- Identify project risks, issues, and mitigation plans, and drive timely resolution of critical challenges.
- Support cutover planning, go-live readiness, hypercare, and operational stabilization activities.
- Drive process improvements, automation opportunities, and operational efficiencies across customer and billing functions.
Required Skills:- Experience as a Techno Functional Manager in Utility Customer Operations, Billing, CIS, or Utility Transformation programs.
- Strong understanding of the Meter-to-Cash lifecycle, including Customer Management, Metering, Usage Processing, Billing, Adjustments, Payments, Credit & Collections, and Revenue Operations.
- Experience with Utility Customer Information Systems (CIS), Billing Platforms, Meter Data Management (MDM), and related integrations.
- Expertise in business process analysis, requirements gathering, solution design, testing, deployment, and production support.
- Strong understanding of utility billing processes, customer operations, rate implementation, usage validation, billing calculations, and revenue assurance.
- Experience integrating CIS with MDM, ERP, CRM, payment systems, reporting, and downstream operational systems.
- Knowledge of data mapping, system interfaces, data conversions, reconciliation, and billing validation processes.
- Experience supporting SIT, UAT, defect management, cutover planning, and post-production stabilization.
- Familiarity with Agile, Waterfall, or hybrid delivery methodologies.
Qualifications:Preferred Skills:- Strong stakeholder management and client-facing communication skills.
- Experience leading cross-functional teams comprising business, technology, testing, integration, and vendor resources.
- Excellent facilitation, presentation, documentation, and executive reporting skills.
