Job Details

Job Description Summary

Configures, supports, and enhances Customer Identity and Access Management (CIAM) platforms that provide secure, scalable, and seamless authentication, authorization, registration, and profile management capabilities for customer-facing applications and digital experiences. Monitors platform performance, authentication telemetry, and security events to identify, troubleshoot, and resolve complex identity-related issues affecting customer access and user journeys. Develops and maintains API integrations, automation solutions, and identity workflows that enable secure connectivity between customer applications and enterprise identity services. Partners with software engineering, product, security, and architecture teams to implement, test, and optimize modern CIAM capabilities, including Single Sign-On (SSO), Multi-Factor Authentication (MFA), federation, social login, and customer lifecycle management.

Key Responsibilities

• Configures, administers, and maintains enterprise CIAM platforms to support secure, reliable, and scalable customer authentication and authorization services.

• Supports customer registration, account recovery, profile management, consent management, and identity lifecycle processes across digital channels.

• Implements and manages authentication technologies including Single Sign-On (SSO), Multi-Factor Authentication (MFA), adaptive authentication, Passwordless authentication, and federated identity services.

• Develops and supports integrations using industry-standard identity protocols such as OAuth 2.0, OpenID Connect (OIDC), SAML 2.0, and SCIM.

• Analyzes authentication logs, customer identity telemetry, security events, and platform performance metrics to troubleshoot user access issues and identify root causes of service disruptions.

• Designs and maintains API-based integrations between customer-facing applications and centralized identity services to support secure access management and customer onboarding processes.

• Creates and maintains technical documentation, operational procedures, architecture diagrams, and support runbooks for CIAM platform services and integrations.

• Collaborates with application development teams to design, test, and validate secure customer identity solutions for new digital products and enhancements.

• Participates in platform upgrades, patching activities, configuration changes, and release validation efforts to ensure service stability and security.

• Supports security assessments, vulnerability remediation efforts, audit requests, and compliance activities related to customer identity platforms.

• Contributes to automation initiatives that improve operational efficiency, provisioning processes, monitoring capabilities, and platform reliability.

• Assists in evaluating emerging CIAM technologies, authentication methods, and identity security best practices to continuously improve customer security and user experience.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, Software Engineering, or a related discipline, or equivalent combination of education and experience.

• 2+ years of experience supporting Identity and Access Management, Customer Identity and Access Management (CIAM), platform engineering, software development, cloud engineering, or related technical disciplines.

• Experience supporting identity platforms such as Okta Customer Identity, Auth0, Ping Identity, ForgeRock, Microsoft Entra External ID, or equivalent CIAM solutions.

• Knowledge of identity and authentication standards including OAuth 2.0, OpenID Connect (OIDC), SAML, JWT, and RESTful APIs.

• Experience troubleshooting authentication, federation, and user access issues in cloud and hybrid environments.

• Familiarity with scripting or automation technologies such as JavaScript.

• Understanding of security principles including Zero Trust, authentication, authorization, identity governance, session management, and customer data protection.

Preferred Qualifications

• Industry certifications such as Certified Identity and Access Manager (CIAM), CISSP, Security+, Microsoft Identity and Access Administrator, Okta Certified Professional, Ping Identity Certification, or equivalent.

• Experience with cloud platforms including Microsoft Azure, AWS, or Google Cloud.

• Experience implementing customer-facing identity solutions at enterprise scale.

• Knowledge of customer privacy regulations and compliance frameworks, including GDPR, CCPA, HIPAA, or similar standards.

• Experience working in Agile, DevOps, or Site Reliability Engineering (SRE) environments.
• Familiarity with scripting or automation technologies such as PowerShell, Python, or similar languages.

Success Factors

• Strong analytical and problem-solving skills.

• Ability to balance security requirements with customer experience objectives.

• Effective collaboration across engineering, product, architecture, and cybersecurity teams.

• Strong verbal and written communication skills.

• Commitment to operational excellence, platform stability, and continuous improvement.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Full time