WHAT YOU WILL BE DOING - Develop and execute an enterprise technology strategy aligned with business objectives, operational efficiency, customer experience, and scalability
- Lead a multidisciplinary IT organization spanning software engineering, Salesforce development, infrastructure, cybersecurity, telecommunications, service delivery, and data analytics
- Partner directly with the President and executive leadership team to prioritize technology investments, strategic initiatives, and enterprise transformation
- Drive modernization of core business applications, integrations, and enterprise platforms while reducing technical debt and improving system reliability
- Oversee a complex Salesforce ecosystem, ensuring platforms effectively support customer engagement, operational workflows, and business growth
- Lead technology supporting high-availability, 24/7 customer operations, including contact center platforms and telecommunications infrastructure
- Advance enterprise data and analytics capabilities, including cloud-based data platforms, business intelligence, and emerging AI opportunities
- Establish clear technology governance, cybersecurity standards, delivery expectations, and performance metrics
- Lead IT budgeting, vendor management, technology partnerships, and strategic build-versus-buy decisions
- Support future growth initiatives, including technology due diligence, systems integration, and post-acquisition technology alignment
- Build a high-performing, accountable technology culture through mentorship, leadership development, and hands-on engagement with the team
WHAT WE ARE LOOKING FOR - Proven technology leadership experience at the CIO, Head of IT, VP of IT, or comparable senior executive level
- Strong foundation in software engineering, application development, or enterprise applications, with broad understanding of infrastructure and cybersecurity
- Demonstrated success developing and executing technology strategies that drive measurable business outcomes
- Significant experience with Salesforce ecosystems and their integration across business operations, customer engagement, and service delivery
- Familiarity with contact center and telecommunications technologies, ideally including Avaya, Genesys, or comparable enterprise platforms
- Experience supporting service-oriented, recurring-revenue, or customer-intensive business models preferred
- Knowledge of enterprise data architecture, governance, cloud-based analytics platforms, and business intelligence solutions; Snowflake or similar experience is a plus
- Experience leading enterprise application modernization, ERP and billing system integrations, and complex technology initiatives
- Understanding of Agile/Scrum methodologies, technology governance, vendor management, and enterprise cybersecurity
- Experience supporting mergers and acquisitions, including technology diligence and post-acquisition integration, preferred
- Exceptional executive communication skills with the ability to translate complex technology priorities into clear business strategies
- Player-coach leadership mentality, combining strategic vision with technical credibility, approachability, and willingness to engage directly with the team
- Bachelor's degree in Information Systems, Computer Science, or a related discipline; advanced degree preferred
Location: Charlotte, NC | On-site Executive Leadership Role
