Chief Operating Officer

UHS • $160K — $200K *
Grand Rapids, MI 49504In-Person
Hospitals & Medical Centers
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree required; Master’s preferred in nursing, Health Care Administration, Business, Social Work or Psychology.
  • Valid Michigan license as RN, LMSW, LCSW, or Licensed Psychologist as applicable.
  • 5-10 years of progressive senior leadership experience in a hospital or related setting.
  • Expertise in data analysis, process improvement, and interpreting patient information.
  • In-depth knowledge of regulatory standards from agencies like The Joint Commission and CMS required.
  • Proficient in adult education techniques, group dynamics, and instructional skills.
  • Skilled in Microsoft Word, Excel, and PowerPoint applications.

Responsibilities

  • Develop and execute operational and departmental policies aligned with corporate and hospital goals.
  • Evaluate overall operations and report results regularly to the CEO.
  • Collaborate with hospital leadership to design and implement educational programs.
  • Create annual staff development plans based on identified personnel needs and compliance standards.
  • Review evidence-based practices, recommending those for implementation throughout the hospital.
  • Ensure a safe, organized hospital environment through regular assessments and maintenance requests.
  • Analyze data for performance improvement and inform management to enable corrective actions.

Benefits

  • Excellent Medical, Dental, Vision and Prescription Drug Plans
  • 401(K) with company match and discounted stock plan
  • Generous Paid Time Off (PTO) of 8 hours biweekly accrued
  • Basic Life Insurance of 1x your salary
  • Short-Term Disability (STD) and Long-Term Disability (LTD)
  • Student Loan Reimbursement Program (Up to $200 per month)
  • Tuition Reimbursement
  • Loan Forgiveness Program
  • Pet Insurance and much more
Full Job Description
Responsibilities

Benefit Highlights:
  • Excellent Medical, Dental, Vision and Prescription Drug Plans
  • 401(K) with company match and discounted stock plan
  • Generous Paid Time Off (PTO) of 8 hours biweekly accrued
  • Basic Life Insurance of 1x your salary
  • Short-Term Disability (STD) and Long-Term Disability (LTD)
  • Student Loan Reimbursement Program (Up to $200 per month)
  • Tuition Reimbursement
  • Loan Forgiveness Program
  • Pet Insurance and much more
The Chief Operating Officer (COO) assists the CEO in managing the operations of Forest View Hospital (the "Hospital"). The COO provides recommendations and guidance to the Leadership Team, sets objectives, develops plans and directs activities of assigned departments/areas of responsibility. The COO plays a vital role in the strategic and long-term planning of the Hospital. The COO will assist in ensuring that quality measures are in place with all leadership and throughout the hospital with intention and a strong focus on measurable improvements. As a member of the Senior Management Team, this position ensures the development, implementation and evaluation of policies, procedures, programs, and services consistent with the Hospital's mission and vision. This includes analysis, reporting and consultation to support the goals and objectives of the Hospital as well as managing and monitoring budgets and productivity improvements in all departments.

Essential Job Responsibilities:
  • Develop and establish operational and departmental policies consistent with the overall corporate and Hospital policies, objectives and professional standards and ensure adequate execution.
  • Consistently evaluate the results of overall operations and periodically report these results to the CEO.
  • Coordinates with hospital leadership and Human Resources to lead the designing, evaluating, planning, presenting, and reviewing educational programs to meet the needs of orientation, in-service education, and continuing education of hospital personnel. Coordinates and trains existing employees on new policies and procedures with assistance from department heads.
  • Presents a yearly plan for staff development based on identified learning needs of personnel, licensing, OSHA, CMS and TJC standards. Conducts learning needs assessments, makes rounds on patient care units, interacts with all departments, and serves on committees to identify learning needs.
  • Reviews journal articles, makes recommendations to CEO on evidence-based practices to consider for implementation, and distributes to the appropriate departments.
  • Works collaborative and presently with staff on all units and departments to provide education, information around Quality initiatives; helps and support for department leadership in meeting PI goals.
  • Ensures the hospital's environment is safe, clean, and well organized. Makes recommendations for resources and adequate space. Submits requests for repairs and for required equipment. Conducts quarterly safety rounds. Assists with the coordination of offices for all personnel to be most streamlined and productive.
  • Maintains knowledge and understanding of The Joint Commission and CMS Standards and strategies for compliance as hospital's internal expert. Acts as the facility liaison during the survey process including other applicable state and federal regulatory agencies. Ensures timely response and oversees development and implementation of any required corrective actions. Assigns tasks as necessary to other departmental managers to assist in overall regulatory compliance.
  • Reviews and analyzes root causes, patterns, or trends in data collection and informs applicable Facility management staff; helps to identify and implement corrective action and performance improvement processes.
  • Play an active role in the development and execution of the Hospital's strategic plan.
  • Participate in legislation, at the state and federal level that directly affects the Hospital and the mental health field in Michigan. Serve as an administrative representative at community meetings and events, as needed.
  • Participates in developing the annual budget. Review operational costs and cost control opportunities, new operations, and growth opportunities.
  • Responsible for assisting with the administrative and contractual support of the Community Mental Health contracts.
  • Plans and develops work assignments and special projects. Participates in daily operations meeting, Pharmacy & Therapeutics Committee, EOC/Safety Committee, Medical Executive Staff, Governing Board (consultative) meetings, Patient Safety Council and PI Committee. Attends additional meetings as requested by CEO.
  • Consult with other departments within the Hospital and/or other agencies outside the Hospital, as may be needed, to render optimal services for the patients and the staff.
  • Supports the CEO in efforts to enhance retention, improve culture, and increase positive reputation management (both internally and externally). Leads by example.
  • Foster internal communications by attending and participating in Hospital-wide committees, Hospital Town Halls, and attends Hospital mandatory trainings/in-services as required.
  • Complete other duties as assigned, including supervising other departments as indicated/assigned.

Talent Management- Shares in the responsibility for retention and engagement of employees:

Performance Management & Supervision
  • Fosters staff development and growth of the team.
  • Provides regular coaching and feedback to employees to motivate their performance.
  • Completes performance evaluations providing thorough feedback and goals to assigned staff by established deadlines.
  • Coordinates and provides day-to-day oversight to staff; actively involved in resolving employee matters/issues.
  • Maintains open communication through regular rounding and one-to-one meetings with employees.
  • Ensures staff comply with assigned education requirements in a timely manner (i.e., CIA Training, HIPAA training, competencies, etc.).
  • Responsible for holding staff accountable with upholding facility policies/procedures and managing the corrective action process when needed.

Recruitment & Retention
  • Provides oversight into the hiring, onboarding, and promotion process.
  • Provides oversight for maintaining accurate job descriptions/evaluative tools for assigned staff.
  • Completes new-hire touch points in accordance with the facility's Onboarding Plan.
  • Actively participates and champions the facility's Service Excellence and Recognition Programs.
  • Develops team building initiatives to engage staff and build a positive team dynamic.

Qualifications

Educational/Licensure/Experience Qualifications:
  • Bachelor's degree required. Master's degree in nursing, Health Care Administration, Business, Social Work or Psychology preferred.
  • Current and valid license in the State of Michigan as a RN, LMSW, LCSW, or Licensed Psychologist as applicable.
  • A minimum of 5-10 years of progressive senior leadership experience in a variety of functional areas in a hospital or other related setting required.
  • Relevant experience and demonstrated skill in data aggregation and interpretation, analysis and process improvement required, including experience collecting and interpreting patient information and incident data at the medical staff and organizational level required.
  • Thorough knowledge of regulatory and accrediting agency standards, rules, and regulations (i.e., The Joint Commission, CMS, DHHS, etc.) required.
  • Knowledge of instructional skills, skill analysis, and group dynamics. Thorough knowledge of techniques and methods of adult education required.
  • Proficient in Microsoft Word, Excel and PowerPoint applications required.

About UHS

UHS Careers

Joining UHS presents an unparalleled opportunity to become part of a leading team of healthcare professionals dedicated to making a difference. UHS, known for its commitment to innovation and leadership in the healthcare sector, offers a variety of job opportunities that cater to a diverse range of skills and experiences.

Explore Job Opportunities

UHS is actively hiring and offers a wide array of positions, from clinical roles to administrative support. Each position at UHS is designed to challenge team members while providing meaningful service to the community. Explore the current job openings and find a career path that suits professional aspirations and skills.

Internship Programs

UHS provides robust internship programs that offer hands-on experience in the healthcare industry. Internships are a cornerstone of professional development, giving participants a chance to deepen practical skills in a real-world setting. These programs are tailored to foster growth and prepare interns for a full-time position within the company.

Professional Growth and Development

UHS believes in nurturing the career growth of its team members through comprehensive professional development programs. These include leadership training, diversity training, and continuous education in the latest healthcare practices, ensuring that every team member has the opportunity to advance their career.

Benefits and Culture

Employment at UHS comes with competitive benefits designed to support the health, well-being, and financial security of each team member and their families. The company culture at UHS is built on a foundation of respect and inclusion, where diversity is celebrated and every voice is heard.

Networking and Innovation

UHS encourages a culture of innovation where team members are motivated to bring forward ideas that drive improvement and efficiency. Networking within the company is supported through various events and internal platforms, helping team members to connect, share insights, and collaborate on projects.

Applying for a Position

To apply for a position at UHS, candidates should prepare their resume to highlight relevant experience and skills. The interview process at UHS is thorough, aiming to assess not only the professional qualifications but also the alignment with the company’s values and culture. Interested candidates can visit the UHS Careers page to submit an application and learn more about the hiring process.

Stay Connected with UHS Careers

Keep up to date with the latest from UHS Jobs and Careers through the company’s dedicated careers blog. Subscribe to receive updates on new job opportunities, employment tips, and insights into the healthcare industry directly from the professionals at UHS.

Join UHS

Discover the rewarding career opportunities at UHS. Search for open positions that match individual skills and interests. UHS looks for passionate, curious, and solution-driven team players ready to make a significant impact in the healthcare sector.

SEARCH UHS JOBS

READ CAREERS BLOG

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at UHS.
Learn more about UHS
Industry
Hospitals & Medical Centers
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at UHS

More Hospitals & Medical Centers Jobs

Find similar Chief Operating Officer jobs:

NationwideGrand Rapids, MI