This position is incentive eligible.

Salary Estimate: $116084.80 - $178193.60 / year
Learn more about the benefits offered for this job.

The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Job Summary and Qualifications

The Chief Operating Officer/Chief Nursing Officer assumes line responsibility and authority for the administrative direction, evaluation, and coordination of the functions and activities of assigned departments within the hospital organization to ensure operation objectives and results are in accord with overall hospital need and promotes high quality, patient-centered care by providing leadership, direction, and administration of direct patient care activities, nursing practice, and nursing education and development across the organization. In the absence of the hospital CEO and/or as assigned, represents the CEO in the coordination of entire portions of the hospital organization, speaking and acting within the scope of objectives set forth in the practice and/or policy of the hospital.

Major Responsibilities:
• Ensuring the consistent and effective execution of key systems and processes that make effective use of organizational resources.
• Leading a team or unit to enhance product or service quality; driving the business toward enhanced product or service quality.
• Creating a work environment in which employees commit to their organization and feel pride and job ownership.
• Building strategic alliances and partnerships within the organization to collaboratively execute business strategies.
• Creating an environment in which products and processes are designed to ensure customer satisfaction; effectively incorporating customer perspectives in all business activities.
• Contributing to the development of the organization's strategic goals and objectives as well as the overall management of the organization.
• Promoting consistent positive patient interactions that advance the agenda of unparalleled patient service.
• Practicing and adhering to the "Code of Conduct" philosophy and "Mission and Value Statement"
• Performing other duties as assigned
• Approves nursing policies and nursing standards of patient care, treatment, and services.
• Ensures patient- and family-centered care is comprehensive, coordinated, and monitored for effectiveness. Implements the quality improvement model that leads to systematic improvements that outperform benchmark statistics used in patient- and nursing-sensitive indicators.
• Performs regular rounds on patients, families, employees, and physicians to enhance communication, ensure alignment, oversee operations, and foster an exceptional experience.
• Strategizes and drives process improvements focused on innovative care delivery and/or operational models designed to improve clinical services, outcomes, patient throughput, and patient safety.
• Collaborates with other disciplines for the implementation of programs, policies, and procedures that address how patient care needs of the patient population served are assessed, met, and evaluated.
• Promotes the use and implementation of technology in the workplace in order to streamline operations, facilitate communications, and optimize work processes.
• Assures the flow of information and decision-making is bi-directional and horizontal between and among professional nurses at the bedside, the leadership team, and the CNO.
• Assumes accountability for promoting consistent, positive patient interactions that advance the agenda of unparalleled patient service.
• Maintains a patient-first philosophy and engages in service recovery when necessary.
• Supports the development and implementation of strategies to elevate the patient experience.
• Establishes and nurtures a professional practice model that illustrates alignment and integration of nursing practice with the vision/mission/values of the organization and with the philosophy of nursing practice. Ensures the care delivery system is integrated within the professional practice model.
• Establishes structures, systematic and equitable processes, and expectations that support lifelong professional learning, role development, and career enhancement.
• Collaborates with directors in hiring, orientation, evaluation, discipline, and education of all clinical staff.
• Communicates expectations, develops leaders, and evolves the organization to meet current and anticipated needs and strategic priorities.
• Establishes mechanisms to assure nurses throughout the organization are involved in shared governance and decision-making structures and processes that establish standards of practice and address issues of concern. Promotes interdisciplinary collaboration.
• Assumes an active role with the hospital's governing body, senior leadership, medical staff, management, and other clinical leaders in the hospital's decision-making structure and process. Supports collegial relationships with internal/external stakeholders to ensure optimal operating effectiveness and strategic positioning.
• Participates in professional organizations and community healthcare related organizations.
• Nurtures relationships among all types of community organizations to improve patient outcomes and promote the health of communities served.

Education & Experience:
• Master's degree in Nursing or related healthcare field Required
• 5+ years of experience in clinical nursing management Required

Knowledge, Skills, Abilities, Behaviors:
• Honors our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of integrity, inclusion, and mutual respect.
• Communicates with Impact: Ability to deliver verbal and written information in a clear, concise, transparent, and compelling manner to effectively engage others and achieve desired results.
• Attains and Leverages Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA.
• Exhibits Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care, to create an unmatched value proposition for our patients.
• Leads and Develops Others: Ability to lead others to accomplish organizational goals and objectives, to provide meaningful coaching and mentoring to increase the capabilities of individuals and teams, and to drive employee engagement.
• Exhibits Efficiency: Ability to effectively handle multiple conflicting assignments, demands, and priorities with concentrated analytical skill and great attention to detail.
• Thinks Proactively: Ability to recognize the broad or long-term implications of business decisions and plans.
• Embraces Innovation: Ability to generate and develop novel or unusual ideas and proposals which challenge status quo assumptions or pro forma operations to remove barriers and to enable success of prioritized solutions.

Retreat Doctors' Hospital is a 227-bed acute-care facility located in the Fan District of Richmond, Virginia.

#LI-exec