What You'll Do- Own the product loop. Run customer discovery and call reviews, turn what you hear into prioritized specs, and own features from definition through launch and adoption.
- Run the engineering cadence. With the CTO, run cycle planning and the priorities doc, keep Linear honest, and own release readiness: QA checklists, dogfooding, and the call on whether a release ships.
- Own customer health. Define and track new-user retention, stickiness, and account health on our analytics dashboard; build warning flags for at-risk accounts and run projects to move whatever is lagging.
- Be the customer's technical voice. Triage support escalations, close the loop on post-call action items, and take the technical half of demos and trials.
- Build with AI. Prototype fixes, internal tools, and integrations yourself with AI coding tools; ship in days what used to take a sprint.
What We're Looking For- AI maximalist: Claude Code, Cursor, or similar are how you build, and you have shipped real things that way. We care about what you can build, not years on a resume.
- Have shipped something to real users: a startup you founded, a product you built on a small team, or customer work as a forward deployed or solutions engineer.
- Technical enough to read code, debug a failing integration, and hold your own with engineers; no formal CS degree required.
- Write clearly enough that a customer's IT lead and our engineers act on the same doc.
- High agency and steep slope: you learn fast, chase feedback, and would be comfortable running a company someday.
- U.S. citizen (required): this role works inside customer environments subject to export controls.
- Able to work in person in New York City four days a week.
Nice to have: A startup of your own, or a side project real people use. No government or GovCon background needed; we'll teach you the domain.
What Success Looks Like in Your First 90 Days- 30 days: Shadowed the CTO on every customer and planning call; reviewed every discovery transcript from the last quarter; shipped your first fix with AI tools.
- 60 days: Running cycle planning and release QA; first spec shipped by engineering; customer health flags live for every account.
- 90 days: Own one product area end to end; the CTO is out of the weekly customer support loop; engineering's priorities doc is yours.
Benefits: medical, dental, and vision insurance; 401(k); generous PTO.
How we hire: a founder conversation, a product interview built from a real customer case (bring your AI tools), and a half-day onsite. About two weeks start to finish. Don't meet every qualification? Apply anyway; we value high-agency self-starters who love to learn.
