8-12+ years in business operations, strategy, or general management, with 3+ years in a consumer products or DTC company generating $50M-$500M in revenue.
Experience implementing and running EOS, Scaling Up, or Rockefeller Habits for at least two annual cycles.
Fluency in marketing metrics such as CAC, MER, LTV, and contribution margin.
Familiarity with platforms like Shopify, Amazon, TikTok Shop, and retail accounts like Walmart and Target.
Formal program management experience and proficiency in ClickUp or similar tools.
Experience managing managers and developing middle management.
Direct experience working with a founder or CEO, with the ability to provide constructive feedback.
Responsibilities
Establish and maintain a unified operating system across eJam using EOS or Scaling Up methodologies.
Facilitate quarterly and annual planning, ensuring clear company priorities with designated owners.
Create a comprehensive weekly roll-up to track progress from executive meetings to all departments.
Collaborate with People Operations to develop accountability charts and scorecards for management roles.
Optimize marketing operations by mapping workflows from creative briefs to launch and reporting.
Oversee hiring processes, including scorecards and onboarding for senior hires, and manage special projects.
Ensure effective communication and follow-through with executives and team leaders.
Benefits
Annual bonus of 15% to 20% based on company performance.
Stock options with a four-year vesting period.
Comprehensive medical, dental, and vision coverage.
401(k) plan with company matching contributions.
Generous paid time off and 14 company holidays.
Pet-friendly office environment.
Full Job Description
The Role
eJam has grown faster than its management layer. We have strong brand leaders and specialists, more than 100 people across more than a dozen countries, and 12 open seats. What we do not yet have is one operating rhythm that connects the executive team to each brand and each department. The Chief of Staff builds that rhythm and runs it.
This is an operator's role, not an advisory one. You will own how eJam plans, meets, decides, documents and follows through, and you will spend your first 90 days inside the BugMD growth and marketing teams, where the handoffs between creative, media buying, conversion, retention and marketplace need the most work. You do not own a P&L. You make sure the people who do own one deliver what they committed to.
What you'll own:
The operating system. Install and run one cadence across eJam using EOS or Scaling Up: weekly leadership meetings, scorecards, quarterly Rocks, an issues list, and one place where it all lives.
Quarterly and annual planning. Facilitate planning for eJam and each brand and publish 3 to 7 company priorities, each with one owner, within five days.
The weekly roll-up and follow-through. One clear view from the executive meeting through every brand and department, and direct follow-up with owners at every level, executives included.
The management layer. With People Operations, publish the accountability chart, write scorecards for every manager seat, right-size spans of control and coach first-time managers.
Marketing operations. Map and fix how work moves from brief to creative to launch to reporting across paid acquisition, creative, CRO, retention and marketplace.
Hiring and CEO leverage. Scorecards and 90-day plans for every senior hire, executive onboarding, board and investor materials, the decision log, and special projects.
Requirements What you bring:
8 to 12+ years in business operations, strategy, program management or general management, including 3+ years in a consumer products, DTC or omnichannel company between $50M and $500M in revenue.
You have personally implemented and run EOS (Traction), Scaling Up or the Rockefeller Habits for at least two full annual cycles, and can show what you built.
Marketing fluency: you have worked inside or alongside a performance marketing team and CAC, MER, LTV and contribution margin are everyday vocabulary.
Working knowledge of Shopify, Amazon, TikTok Shop, paid social and search, and retail accounts such as Walmart, Target and Home Depot.
Formal program or PMO experience, and deep fluency in ClickUp or a comparable tool.
You have managed managers and helped build a first layer of middle management.
You have worked directly for a founder or CEO and earned the standing to disagree with them.
Experience with distributed teams and international contractors across time zones.
Benefits
Base salary: $185,000 to $225,000, based on experience.
Annual bonus: 15% to 20% of base, tied to company priorities and EBITDA.
