ESSENTIAL FUNCTIONSCommunications
- Prepare and deliver messages that achieve the intended results.
- Promote Engineering information and recommendations to internal stakeholders (Corporate Director of Engineering, Director of Engineering, Engineering Associates, General Associate Body, Managers, Executive Team)
- Prepare reports for stakeholders
- Manage stakeholder perceptions and expectations
Quality Control
- Manage/oversee the application of standards for the hotel/resort.
- Review and compare performance metrics for Engineering services
- Maintain specifications (materials, equipment, furniture, finishes, fixtures, design criteria).
- Implement and monitor best practices.
- Implement and monitor guest service standards.
- Measure the quality of services provided.
- Monitor guest satisfaction and service delivery performance.
- Collect, verify, analyze and report facility management data from various sources (guest satisfaction surveys, secret shop inspections, other feedback mechanisms).
- Collect and verify, analyze and report internal facility management data (utilities, work orders, work history).
- Manage/oversee the improvement of work processes.
- Assess ways to improve workplace productivity.
- Develop and implement process improvements.
- Ensure and monitor compliance with codes, regulations, policies and standards.
Technology
- Plan, direct and manage/oversee facility management business and operational technologies.
- Assess the application of technology within facility operations.
- Operate workplace management systems (CMMS, BAS, Lighting Controls).
Operations & Maintenance
- Assess the condition of the hotel/resort.
- Manage/oversee the assessment of building systems' condition.
- Assess the condition of the facility's structure, interior, exterior and grounds.
- Manage/oversee facility operations and maintenance activities.
- Manage/oversee the acquisition, installation, operation, maintenance and disposal of building systems and structural, interior, exterior and grounds elements.
- Maintain basic knowledge of current products and technology for fixed assets.
- Manage/oversee the maintenance contracting process.
- Develop maintenance contract specifications.
- Assure competent maintenance contractors are selected.
- Negotiate service level agreements.
- Manage/oversee the modifications to building systems, structural elements, interiors, exteriors and grounds.
- Monitor the performance of maintenance contractors' work.
- Develop, recommend and manage/oversee the hotel/resort's operational planning requirements (temperature control, lighting, equipment replacement and so forth).
- Develop policies and guidelines related to usage and maintenance.
- Monitor the usage and performance of all systems, equipment and grounds.
- Monitor guest and associate satisfaction.
Emergency Planning
- Manage and support the hotel/resort's emergency preparedness program in partnership with the Safety and Security department.
- Assist in the design of simulations or exercises to test the emergency management plans.
- Manage the execution of simulations or exercises to test the plans.
Project Management
- Project planning.
- Define and program projects (purpose, size, scope, schedule, budget and user needs).
- Plan projects (resources, schedule and sequence).
- Develop contract specifications and solicitations.
- Manage/oversee projects.
- Administer contracts (implement, monitor service level).
- Manage/oversee projects (construction, relocation, renovation, organizational change).
- Evaluate project outcomes.
Environmental Stewardship & Sustainability
- Manage and support the entire organization's commitment to protecting the environment.
- Manage, oversee and safeguard the natural environment.
- Manage and oversee the entire organization's commitment to sustainability of the natural and built environments.
- Prepare, analyze, interpret and report on utility consumption data.
- Manage and oversee environmental impact programs as it relates to trash generation with food service (including dry and wet waste), yard waste, and other hotel/resort operations.
- Maintain knowledge of LEED. Understanding future trends in products and processes that promote sustainability.
- Provide data to support facility evaluation.
QUALIFICATIONS- Minimum of two (2) years' experience actively serving in a facilities engineering leadership role in a hotel/resort environment.
- Bachelor's degree in Construction Management, Property Management, or similar practice preferred and/or significant relevant experience.
- Extensive knowledge of HVAC, electrical, plumbing and general maintenance skills.
- Basic project management experience.
- Good communication and interpersonal skills.
- Proficient in Word, Excel, PowerPoint, and Outlook.
PHYSICAL REQUIREMENTSMost work tasks are performed indoors. Position requires walking and giving direction most of the working day. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Must be able to lift items weighing up to 30 lbs. frequently. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
