RSUI is seeking an experienced and team-oriented Chief Claim Specialist to join our Excess Casualty Claims unit in Atlanta, Georgia! The Chief Claim Specialist effectively manages a caseload of Excess/Umbrella/Complex/Major Case claims in areas including product, transportation, premises, environmental, chemical exposure, construction defect and other complex claims.
Strong working relationships are a key component of RSUI's team-oriented, high-performance culture. Our specialized area of industry focus requires real-time, in-person collaboration that fosters meaningful dialogue and strengthens professional connections. Team meetings, employee events, and other work obligations also often require an in-person presence. This position will work RSUI's hybrid schedule, which requires three days weekly in the office.
Responsibilities:- Handles a designated segment of serious, complex, highly valued claims exposures reported to the claims unit
- Works collaboratively with the Unit Leader to plan and execute investigation, settlement negotiations, or sustain an appropriate denial governed by company guidelines
- Provides reporting on files to the Unit Leader and/or Sr. Management, as appropriate, recommending and/or confirming reserves, plan of action, and current evaluation as required
- Collaborates and shares ideas in dynamic, highly specialized working environment
- Exhibits integrity and trust
- In area of specialization, handles policy interpretation, coverage issues, statutes and state regulations, litigation management, conducting and guiding investigations, adjustments, file documentation, case negotiation and settlement and strategies
- Attends business related functions, such as team meetings, mediations, trials, company events, etc.
- May perform other related tasks as assigned, depending on business need
Qualifications:- College degree preferred, or equivalent industry experience required
- 10 years of claims experience within specific line of business, or specialty experience
- Attorney experience preferred
- Excellent oral and written communication skills required (telephone, email, and interpersonal)
- Adjuster's licensed required or readily obtainable; must be able to maintain required licenses
- Advanced interpersonal skills necessary to effectively communicate with all levels of internal and external company contacts, vendors, customers, etc.
- Possesses an excellent in-depth, working knowledge in area of specialization including policy interpretation, coverage issue identification, statutes and state regulations, litigation management, and possesses excellent skills conducting and guiding investigations, adjustments, file documentation, case negotiation and settlement steps and strategies
- Superior customer service orientation and strong work ethic are critical
- Working knowledge of Microsoft Office Products (Outlook, Word and Excel)
