Bachelor's degree with progressive experience in channel programs
Experience in building and managing partner programs in enterprise software
Excellent communication, analytical, and organizational skills
Execution- and revenue-focused mindset
Strong project and program management skills
Proven ability to design, build, and manage partner portals
Responsibilities
Collaborate with Channels & Alliances teams to gather program requirements
Design and manage partner programs, including guides and registration processes
Create detailed program guides outlining requirements and benefits
Launch and manage the partner portal for effective communication
Oversee communications to channel partners via various platforms
Establish rules of engagement for field/channel interactions
Collect feedback from partners to inform program improvements
Work cross-functionally with various teams to operationalize partner benefits
Document policies and processes for global program execution
Track program metrics and manage quarterly compliance processes
Benefits
Collaborative work environment with cross-functional teams
Opportunity to design and implement impactful partner programs
Access to a partner portal for streamlined communication
Engagement with diverse stakeholders across the organization
Focus on execution and revenue generation for professional growth
Full Job Description
Channel Program Manager Responsibilities
Collaborate across Channels & Alliances teams to gather requirements for programs
Design, build, and manage partner programs, including the Program Guide, MDF program, reseller, services, alliances, and deal registration program
Design program guides that detail requirements and benefits, terms and conditions, etc.
Design, build, and launch the partner portal
Manage all communications to the channel via the portal, newsletters, and social channels
Design and launch field/channel rules of engagement
Design and launch field enablement on the partner program, rules of engagement, deal registration, how to partner, etc.
Collect and manage feedback from channel partners into the ongoing roadmap for the channel program
Work cross-functionally with Sales / Partner Operations, Marketing, Finance, Enablement, and technical teams to secure, operationalize, and manage all committed benefits to partners
Document policies and processes to support all aspects of the program and enable global execution
Establish and track program metrics, and run a quarterly compliance process with the Channels & Alliances field
Partner closely with peers in Marketing and Sales Operations
Channel Program Manager Requirements
Bachelor's degree with demonstrated progressive experience in channel programs
Experience building and managing a partner program in the enterprise software space
Excellent communication, analytical, and organizational skills
Execution- and revenue-focused
Strong project and program management skills, with the ability to leverage, manage, and lead virtual teams
Successfully designed, built, and managed partner portals #LI-JS2
