Motorola Solutions

Channel Engagement Manager

Motorola Solutions$100K — $110K *
US-Anywhere
+ 4 other locationsRemote
Telecommunications & Hardware
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree with 5+ years in Project Management, Field Engineering, customer service or support, or 7+ years in a related field without a degree.

Responsibilities

  • Serve as primary contact for channel partners, managing relationships to meet their business needs.
  • Coordinate internal resources to resolve partner issues and support cases.
  • Collaborate with dealers on pre-sales activities and finalize Statements of Work (SOW) and design plans.
  • Facilitate quoting processes for project upgrades with channel partners.
  • Assist partners in project execution by discussing technical requirements and design.
  • Follow up with internal teams to address partner and end-user issues related to accounts and product licensing.
  • Coordinate and communicate with teams for on-site project logistics and compliance.

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!
Full Job Description

Department Overview

The Motorola Solutions Channel and Services Team empowers our customers to identify and unleash the full power of their PCR products and services. We build strong relationships with our Channel Partners to promote their full adoption of Motorola products and services, including growing their ongoing use, value realization and product satisfaction. We work to ensure that the customer experience with Motorola Solutions continuously exceeds their expectations and through our internal and external relationships, we are committed to consistent delivery and follow through to help Partners and Sales serve their communities and to be their best in the moments that matter.
Job Description

The Channel Engagement Manager (CEM) serves as a critical link between the company and its channel partners in the Western Territory, managing and supporting their needs across sales, technical, and operational aspects. This role involves active participation in strategic projects, issue resolution, and ensuring partner success.

Key Responsibilities

  • Serve as a primary point of contact for channel partners and dealers, managing relationships to support their business needs.

  • Initiate and coordinate internal resources, including Technical Support and Engineering, to resolve partner and customer issues and support open cases.

Sales and Project Facilitation:

  • Collaborate with dealers on pre-sales activities, such as drafting and finalizing Statements of Work (SOW) and design plans for end customers.

  • Facilitate the quoting processes with COEE if needed, including discussing subscriber type and quantity with channel partners for project upgrades.

  • Work with partners and end customers on project execution, including discussing technical requirements by facilitating engineering design discussions.

  • Keep the Sales team apprised of activity related to issues outside their awareness.

Account and System Issue Resolution:

  • Actively follow up and work with internal teams (e.g., Customer Master Data Team, IT, Subscription Mgmt., WAVE Support,) to address partner and end-user issues related to accounts, product licensing (e.g., WAVE devices), payment terms (e.g., NET 30), and inconsistencies across internal systems (OM, CDM, Greenfield, Partner Hub)

​On-site Project Coordination and Compliance:

  • Coordinate on-site activities and logistics for major post sale support projects, including communicating with customer site leadership and internal teams.

  • Ensure third-party vendors (e.g., tower crews) meet customer site-specific safety training requirements.

  • Develop and communicate project plans, responsibility matrices, and communication plans with partners and customers.

  • Keep relevant internal teams and management informed of project status and critical issues.

Target Base Salary Range: $100,000 - $110,000 USD


Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. 

Accepting applications between September 2026 and November 2026.

#LI-RO1


Basic Requirements

  • Bachelor's Degree with 5+ years of experience in one of the following: Project Management, Field Engineering, customer service, customer support

  • OR 7+ years of experience in one of the following: Project Management, Field Engineering, customer service, customer support


Travel Requirements

25-50%
Relocation Provided

None
Position Type

Experienced
Referral Payment Plan

Yes

Our U.S. Benefits include:

  • Incentive Bonus Plans

  • Medical, Dental, Vision benefits

  • 401K with Company Match

  • 10 Paid Holidays

  • Generous Paid Time Off Packages

  • Employee Stock Purchase Plan

  • Paid Parental & Family Leave

  • and more!

About Motorola Solutions

Motorola provides products, technologies, and services for mobile, wireline digital communication, information, and entertainment applications. Its product portfolio includes smartphones operating on the Android operating system, feature phones, media tablet devices, wireless accessories, and more. Its range of smartphone products includes the Moto X first generation, Moto X second generation, Moto G first generation, Moto G second generation, and more. It is also the manufacturer of Moto 360, a smartwatch that provides services such as notifications, updates, and other related features. It also provides monitors, cordless phones, applications, and accessories such as cases, wireless headsets, wireless speakers, and more. In addition, it provides multimedia content, including video, voice, messaging, and cloud-based and Internet-based applications and services to multiple screens such as mobile devices, televisions, media tablets, and personal computers. Its Medios service platform enables service providers to deliver content on devices. Motorola is based in Chicago, Illinois. It primarily sells its products in the United States, China, Brazil, and Singapore. Motorola currently operates as a subsidiary of Google Inc.

Motorola Solutions Careers

Join the dynamic team at Motorola Solutions today and be part of a company renowned for its relentless innovation, leadership in technology, and a commitment to professional excellence. As a global leader in communications and electronics, Motorola Solutions offers unparalleled job opportunities designed to empower your career growth and development. Work You’ll Do At Motorola Solutions, you will collaborate with a diverse team of experts who are at the forefront of technological innovation and public safety solutions. Our work impacts lives, ensuring safety and security for communities around the world. You will be part of a culture that values diversity, equity, and inclusion, and where every team member’s contribution is valued. Lead in Innovation and Technology Motorola Solutions is not just about radios and hardware; we are at the cutting edge of software solutions, AI, and data analytics. By joining our team, you will work on groundbreaking projects that redefine how public safety communicates in the digital age. Your work will help develop smart solutions that keep people safe and businesses thriving. Grow Your Career With Motorola Solutions, your career trajectory is boundless. We offer a variety of professional development and leadership training programs to help you hone your skills and advance within the company. From internships to full-time positions, Motorola Solutions is committed to nurturing talent and fostering an environment where innovation thrives. Benefits and Culture Our employees enjoy a competitive package of benefits that supports their life and well-being. These include health, vision, and dental insurance, employee assistance programs, and flexible working arrangements. At Motorola Solutions, we believe in maintaining a work-life balance that fosters both personal and professional growth. Join Our Team Explore the numerous employment opportunities at Motorola Solutions. Whether you are a seasoned professional or a recent graduate, we have positions ranging from engineering to marketing, sales to project management. We are hiring individuals who are passionate, curious, and ready to drive change. Networking and Professional Development Motorola Solutions values networking and connections within the industry. We encourage our employees to engage in various professional groups and forums to enhance their networking skills and industry knowledge. This engagement is pivotal in fostering a collaborative environment and sparking innovation within our teams. Internship Programs Our internship programs offer a robust introduction to the world of public safety solutions and communications technology. Interns at Motorola Solutions gain hands-on experience, working alongside seasoned professionals and participating in projects that make real-world impacts. Stay Connected Join the Motorola Solutions career community to stay updated on new job openings, company news, and industry developments. Tailor your job search with our career tools and get tips on crafting the perfect resume and acing your interview. Search Motorola Solutions Jobs Ready to start your journey with Motorola Solutions? Search open positions that match your skills and interests. We are looking for individuals who are driven, creative, and ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Motorola Solutions.
Learn more about Motorola Solutions
Size
18,700 employees
Market Cap
$42.7 billion
Industry
Net Income
$949 million
Founded
1928
5 Year Trend
+6.2%
Revenue
$7.4 billion
NASDAQ

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