Description & RequirementsMaximus is seeking a
Change/ Release Coordinator to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland.
The
Change/Release Coordinator oversees the lifecycle of all IT system changes and software product releases. This role ensures that standardized methods and procedures are used for the efficient and prompt handling of all changes and deployments to minimize the impact of change-related incidents on service quality. The coordinator works closely with development teams, system administrators, information security personnel, and operations stakeholders to align deployment schedules and maintain environment integrity.
This position is onsite in Annapolis Junction, MD and requires an active secret clearance. Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS122, T2, Band 5
Job - Specific Essential Duties and Responsibilities: - Facilitate Operational Change Control Boards (OCCB), coordinate, schedule, and facilitate regular Operational Change Control Board meetings to review, evaluate, and prioritize pending Change Requests (CHGs).
- Review change artifacts to ensure proper risk assessment, rollback plans, and operational security postures are not degraded prior to implementation.
- Enforce Compliance, monitor compliance with the organization's Configuration Management and Change Management policies.
- Maintain the Change Schedule, update, manage and distribute the production calendar to minimize schedule conflicts across different environment tiers.
- Distribute and broadcast targeted communications regarding upcoming system maintenance, scheduled outages, and post-change status updates to both technical teams and business stakeholders.
- Coordinate Release Windows, manage the release calendar, aligning deployment windows across multiple operational components and software engineering teams.
- Partner with System Owners, Managers, and Development Leads to ensure release readiness packages (including rollback plans and verification tests) are fully prepared.
- Facilitate Pre and Post-Implementation Review (PIR), lead pre- and post-event evaluations for major or failed releases to identify lessons learned and improve delivery playbooks
- Conduct status accounting and maintain documentation detailing configuration items (CIs) impacted by changes throughout their lifecycle.
- Maintain and track metrics related to change success rates, emergency change frequencies, and release cycle times.
- Strong interpersonal and organizational coordination skills to facilitate alignment between technical developers and business leaders.
- Ability to negotiate scheduling priorities and manage competing resource demands.
- Familiarity with ITSM tools (e.g., ServiceNow, Jira Service Management) and CI/CD pipelines.
- Other tasks as assigned.
Job-Specific Minimum Requirements: - Active Secret clearance is required.
- Due to contract requirements, only US Citizens can be considered.
- Minimum of 3 years of experience in configuration management, change management, or related IT service management disciplines.
- Experience administering and maintaining configuration baselines, system documentation, and change control processes.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams, and SharePoint).
- Hands-on experience utilizing configuration and change management tools to support system lifecycle and operational governance.
- This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule.
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Minimum Requirements
TCS122, T2, Band 5
Minimum Salary
$
80,000.00
Maximum Salary
$
95,000.00
