About the Role:Grade Level (for internal use):
10
The Role:Change Manager, Customer Experience
The Team: The CX Change Management team at S&P Global Energy leads strategic initiatives that support our portfolio of customer experience programs. Our mission is to help internal teams navigate change with confidence, adopt new capabilities effectively, and achieve measurable business outcomes. As a member of this team, you will work closely with the CX Program Management team and stakeholders across the organization to support and deliver high-impact projects that strengthen customer engagement and promote operational excellence. Through a focus on people, processes, and communication, the CX Change Management team enables successful transitions, drives adoption, and sustains improvements that reinforce S&P Global Energy’s commitment to delivering world-class customer experiences.
Responsibilities and Impact:
As a Change Manager, you will:
- Lead the development and execution of change management strategies across all Customer Experience initiatives.
- Partner closely with the Program Management team to align change management plans with project timelines, milestones, and business objectives.
- Design and implement change strategies based on the Prosci methodology to support seamless adoption and minimize resistance.
- Oversee all aspects of change execution, including developing communication plans to build awareness and engagement, coordinating training with the CI Business School, and implementing reinforcement activities that sustain adoption and deliver measurable ROI.
- Build strong, collaborative relationships with stakeholders across the organization to foster trust, encourage feedback, and drive alignment throughout each change initiative.
Compensation/Benefits Information (US Applicants Only): S&P Global states that the anticipated base salary range for this position is $80,000-$103,000. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses, and certifications. In addition to base compensation, this role is eligible for an annual incentive plan. This role is eligible to receive additional S&P Global benefits. For more information on the benefits that we provide to our employees, please click .
What We’re Looking For:
Basic Required Qualifications:
- Proven experience in change management or project management, collaborating across teams to deliver strategic initiatives.
- Proven ability to prioritize and manage multiple projects and competing tasks simultaneously in a fast-paced environment while meeting tight deadlines and detailed requirements.
- Proven organizational, prioritization, problem-identification, and problem-solving skills, with the ability to manage internal workflows and communications effectively.
- Proven ability to take initiative, apply consultative skills, and build strong, productive relationships with stakeholders across the organization.
Additional Preferred Qualifications:
- APM Project Management certification preferred.
- Prosci Change Management certification preferred.
- Bachelor’s degree in social sciences or a related discipline preferred.
Right to Work Requirements: This role is limited to persons with indefinite right to work in the United States.
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202 - Middle Professional (EEO Job Group) (inactive), 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON202.1 - Middle Professional Tier I (EEO Job Group)
