Change Management Specialist

iShare, Inc.

• $104K — $124K *
New York, NY 10022In-Person
Information Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 8+ years of IT Service Management / Change Management experience
  • Strong ServiceNow Change Management expertise
  • Familiarity with CAB, Change Enablement, Change Calendar, and Change Governance
  • Knowledge of CMDB, CSDM, CI relationships, and ITSM processes
  • Expertise in ServiceNow Performance Analytics, dashboards, workflows, and reporting
  • ITIL 4 Foundation certification required
  • Experience with Incident & Problem Management integration
  • Knowledge of DevOps/CI-CD change management and automation

Responsibilities

  • Lead change management initiatives to ensure effective service delivery
  • Facilitate Change Advisory Board (CAB) meetings and decision-making processes
  • Develop and maintain change calendars and governance models
  • Monitor change management workflows and performance metrics
  • Analyze risks and impacts related to changes in IT services
  • Collaborate with cross-functional teams to align change management strategy with business goals
  • Create and manage audit-ready change records for compliance purposes

Benefits

  • Hybrid work model offering flexible in-office and remote work
  • Access to advanced training and resources in ServiceNow
  • Opportunity to work in a dynamic financial services environment
  • Collaboration with a skilled team of IT professionals
  • Potential for professional growth in automation and change management practices
Full Job Description
Change Management Specialist
Location: Buffalo, NY
Work Mode: Hybrid - 3 days/week onsite
Type: Full-time / Contract

Key Requirements

  • 8+ years of IT Service Management / Change Management experience.
  • Strong ServiceNow Change Management expertise.
  • Experience with CAB, Change Enablement, Change Calendar, and Change Governance.
  • Strong knowledge of CMDB, CSDM, CI relationships, and ITSM processes.
  • Experience with ServiceNow Performance Analytics, dashboards, workflows, and reporting.
  • Strong ITIL knowledge; ITIL 4 Foundation required.
  • Experience with Incident & Problem Management integration.
  • Knowledge of DevOps/CI-CD change management and automation.
  • Strong analytical, communication, stakeholder management, and leadership skills.
  • Financial services/banking experience is preferred.
  • ServiceNow CSA/CIS-ITSM certification is a plus.

Preferred Experience

  • Change automation / AI automation
  • ServiceNow ITSM
  • Risk and impact assessment
  • Change-related KPI reporting
  • Releasing audit-ready change records

Contact

Austin Soto:
Nicky Verma:

Flexible work from home options available.

Compensation: $50.00 - $60.00 per hour

* Ladders Estimates

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