Change Management Specialist

Qualifications

• 8+ years of IT Service Management / Change Management experience
• Strong ServiceNow Change Management expertise
• Familiarity with CAB, Change Enablement, Change Calendar, and Change Governance
• Knowledge of CMDB, CSDM, CI relationships, and ITSM processes
• Expertise in ServiceNow Performance Analytics, dashboards, workflows, and reporting
• ITIL 4 Foundation certification required
• Experience with Incident & Problem Management integration
• Knowledge of DevOps/CI-CD change management and automation

Responsibilities

• Lead change management initiatives to ensure effective service delivery
• Facilitate Change Advisory Board (CAB) meetings and decision-making processes
• Develop and maintain change calendars and governance models
• Monitor change management workflows and performance metrics
• Analyze risks and impacts related to changes in IT services
• Collaborate with cross-functional teams to align change management strategy with business goals
• Create and manage audit-ready change records for compliance purposes

Benefits

• Hybrid work model offering flexible in-office and remote work
• Access to advanced training and resources in ServiceNow
• Opportunity to work in a dynamic financial services environment
• Collaboration with a skilled team of IT professionals
• Potential for professional growth in automation and change management practices