DescriptionBase pay: $74,464.00 - $104,249.00 / yearJOB SUMMARYThe Center Manager oversees the day-to-day operations and supervises the clinic staff directly and is responsible for outstanding experiences for patients and providers at Shasta Community Health Center (SCHC). The Center Manager implements and communicates procedures and systems to the clinic staff consistent with the procedures and systems of SCHC. The Center Manager participates in the planning, shaping, and administration of the clinic while keeping the mission, vision, and values of the organization in mind always. The Center Manager works closely with Dental Director, Dentists, or Chief Operations Officer to address any issues in a timely manner. In addition, the Center Manager exercises a high degree of independent judgement under minimal supervision. The Center Manager empowers staff for excellence in creating an optimal customer experience through our positive workplace policy.JOB DUTIES AND RESPONSIBILITIESCenter Management, Supervision, and TrainingCoordinates, delegates, and oversees activities associated with the day-to-day clinic operations including:
• Front desk coordination and patient intake.
• Ensures smooth operation of the clinic during all hours of business.
• Update clinic materials in collaboration with the Dental Director, and Chief Operations Officer.
• Facilitates orientation and ongoing training and support of clinic staff.
• Provides supervision of clinic staff.
• Assists in the recruitment of clinic staff.
• Fosters a team atmosphere with all staff and is consistent with the PCMH model.
• Cites and exemplifies the mission, vision, and values of SCHC.
• Cites and exemplifies excellent customer service in all interactions with patients and employees.
• Handles patient complaints daily.
• Maintains consistent communication regarding policies, procedures, and protocols among all staff.
• Maintains a culture of accountability and consistency with staff in respective clinic.
• Works with Dental Director to ensure productivity goals are achieved.
• Works closely with staff to monitor and meet quality indicators and objectives.
• Ensures compliance with finance/billing processes to meet goals and objectives (e.g., accurate collection of data, timely submission of data).
• Monitor and meet agreed upon targets with the finance/billing departments (e.g., denial rates, A/R days).
• Ensures timecard completion.
• Participates and exhibits competency in management training series-classes will include subjects in leadership, HR, finance and billing, operations, information systems, clinical skills, EHR navigation, report extrapolation, etc.
• Meets technical competency standards as required for all staff.
• Works directly with employees and patients at least two days per month to ensure firm understanding of systems and processes from the staff point of view.
• Works with other CM's to ensure the clinic is appropriately staffed according to pre-defined staffing ratios.
• Could include adjusting staffing levels up or down depending on daily needs.
Operations• Participates in various committees on a rotating basis.
• Collaborates with Chief Operations Officer and Dental Director regarding training and updates to policies and procedures as they relate to the clinic.
• Ensures financial viability of health center by displaying a firm understanding of the budget process and enforcing compliance with necessary finance/billing processes.
• Actively setting and managing department budget on an annual basis to help meet organizational budgetary goals.
Administrative• Performs other duties, projects as requested by the Chief Operations Officer or Dental Director to support the general success of the clinic.
• Leads and attends Clinic/Center-wide meetings as required.
KNOWLEDGE, SKILLS, AND ABILITIES• Demonstrate skill in communicating effectively both orally and in writing.
• Ability to take directions and complete tasks on time.
• Good organizational skills.
• Strong EHR navigation and report extrapolation experience.
• Understanding of generally accepted accounting principles.
• Experience and working knowledge of Excel, MS Word, PowerPoint.
EDUCATION & EXPERIENCE• BS degree in related field, or equivalent (e.g., Registered Nurse).
• Previous experience in related field.
• Excellent people skills and customer service orientation.
PREFERRED QUALIFICATIONS• 2 years management experience.
• Ability to work flexible schedule.
BENEFITS- Competitive Wages
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 403 (b) Retirement Plan with matching employer contribution
- Long-term Disability coverage
- Accidental Death and Dismemberment
- Life Insurance
- Flexible Spending Account
- Paid Vacation
- Paid Holidays
- CME with stipend, for those eligible
- Employee Assistance Program
- Jury Duty Pay
- Bereavement Pay
- Health Club Membership Discounts
- Prescription Discount Program
- 529 College Savings Plan
- Educational Reimbursement
- Free Teledoc service for benefit eligible employees
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