5+ years experience managing Customer Care and Billing (CC&B) systems, ideally in utility billing
Strong knowledge of Oracle Utilities products
Previous project management or supervisory experience
Expertise in CC&B system configuration and maintenance
Proficient in coding with Oracle CC&B Software Development Kit
Experience leading system upgrades and troubleshooting
Familiar with Oracle Utilities Framework
Bachelor's degree in Computer Science, IT, or related field
Responsibilities
Manage and support the CC&B system to ensure smooth operation
Collaborate with cross-functional teams to implement and maintain the system
Lead system upgrades and enhancements
Troubleshoot and resolve CC&B system-related issues
Provide technical guidance and support to end-users
Address inquiries from users regarding system functionalities
Benefits
Opportunity to lead critical system operations in a dynamic environment
Work in a collaborative team setting with diverse stakeholders
Gain experience with cutting-edge Oracle Utilities products
Potential for professional development through project management and supervisory roles
Full Job Description
As the CC&B IT Lead, you will be responsible for managing and supporting the Customer Care and Billing (CC&B) system. This system plays a critical role, and your expertise will be key in ensuring its smooth operation.
In this role, you will collaborate with cross-functional teams, including business stakeholders, developers, and IT support staff, to implement and maintain the CC&B system. You will lead system upgrades, enhancements, and troubleshooting efforts, ensuring that the system meets the organization's requirements and operates effectively. Additionally, you will provide technical guidance and support to end-users, addressing their inquiries and resolving system-related issues efficiently.
Requirements
Key Requirements:
5+ years of experience in managing and supporting the Customer Care and Billing (CC&B) system preferably with utility customer billing and related solutions
Solid knowledge of Oracle Utilities products
Prior project management or supervisory experience
Proficiency in CC&B system configuration, maintenance, and support
Strong technical knowledge and understanding of CC&B functionalities
Proficiency in coding and development using Oracle CC&B Software Development Kit
Experience in leading system upgrades, enhancements, and troubleshooting efforts
Experience with at least one new implementation and one upgrade of an Oracle Customer Care and Billing (CC&B) system.
Familiarity with Oracle Utilities Framework
Ability to collaborate effectively with cross-functional teams and stakeholders
Bachelor's degree in Computer Science, Information Technology, or a related field
If you meet these qualifications and are excited about this opportunity, we look forward to receiving your application!
