Bachelor's degree in Communications, Hospitality, Food Service Management, or similar field
Experience in financial analysis, planning, budgeting, and marketing
Experience managing other managers, including culinary leaders
ServSafe Manager certification
Familiarity with catering software like CaterTrax and Google Suite
Strong interpersonal skills and ability to communicate effectively at all levels
Previous P&L accountability or contract-managed service experience preferred
Responsibilities
Build and lead a dynamic catering team, ensuring effective onboarding and training
Set and enforce sanitation standards in collaboration with unit leaders
Ensure compliance with ServSafe and HACCP programs
Oversee the execution of Catering Standard Operating Procedures
Develop strategies to meet catering revenue forecasts
Manage catering budgets and review financial reports for corrective actions
Foster professional relationships with key site service users to build trust
Benefits
Medical, dental, life, and disability insurance
Comprehensive leave program based on employment status
Opportunities for personal development and training
Supportive work environment focused on health and safety compliance
Full Job Description
Catering Manager
Key Purpose
The Catering Managerbuilds a dynamic catering team, develops, and ensures completion of the strategic business plan for the account, and oversees all aspects of profitability and service within the catering department.
Success Criteria
Well organized with outstanding coordination and multitasking ability
Is able to communicate up, down and across the organization to ensure success
Knowledge of principles and processes for providing customer service; up to and including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Intermediate skill level using Google applications (Gmail, docs, sheets, slides, hangouts, etc.) and Microsoft Office Suite
Excellent verbal and written communication skills
Reliable, responsible, dependable, and capable of fulfilling obligations and has a deep desire to anticipate, engage and satisfy customer needs
Uses a systematic approach to problem-solving
Always promotes positive guest and co-worker relationships
Can calmly and effectively adapt to constructive feedback in high-stress environments
Key Areas of Collaboration and Influence
Collaborates throughout the client organization with individuals who play a role in the success of the catering department
Coordinate activities with other internal departments. Participates in/leads management team meetings
Interfaces with vendors and key service users within client organizations
Coordinates with clients regarding inquiries for hosting high end or large/ custom events
Ideal Candidate Experience
Bachelor's degree in Communications, Hospitality, Food Service Management, or similar ideal
Experience in financial analysis, planning, budgeting, and marketing
Experience managing other managers including culinary leaders
ServSafe Manager certification
Demonstrates experience using basic computer software, previous knowledge of CaterTrax or a similar catering software and Google Suite a plus
Demonstrates strong interpersonal skills
Can effectively communicate and relate to all levels within and outside the organization
Creates and builds positive and productive relationships
Previous P&L accountability or contract-managed service experience is desirable
Hotel multi-unit catering experience preferred
Key Accountabilities
Sets standards and accountability measures around sanitation for the operation while working with other unit leaders to immediately correct deficiencies
Lead the department to follow all workplace and food safety rules to actively prevent accidents
Ensure the team complies with all ServSafe and HACCP programs and principles
Responsible for all catering team members and functions including the smooth execution of the Catering Standard Operating Procedures
Build a dynamic catering team and ensure new team members are on-boarded and trained for success
Develop team members into high performing individuals by providing constructive feedback and the opportunity to engage in a personal development plan
Deliver consistent quality in planning and execution of VIP and complex events
Develop and execute strategies to achieve catering revenue forecasts
Develops and manages all aspects of the catering budgets; reviews financial reports and takes corrective actions as appropriate to ensure budget goals are met
Ensure accurate reporting of all catering related revenue, expenses, and receivables
Builds professional relationships with key site service users to instill confidence and build organizational trust
Leads in the coordination, execution, and measurement of client specific initiatives
Create measurable success targets for the team along with a path to achieve them
Physical Demands & Work Environment
Must be able to lift a minimum of 25lbs.
Come to work properly dressed according to the dress code
Employee must be able to work under pressure and time deadlines during peak periods
Prolonged periods of walking or standing
ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $90000.00 - $100000.00 . Final compensation will be determined based on experience and skills, and may vary from the range listed above.
HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.
