Category POS Manager

POSITION SUMMARY

The Category and Point of Sale Manager oversees the Co-op's category management support systems, POS software, product databases, inventory processing, and related reporting. This position ensures accurate product, pricing, cost, sales, and inventory data; manages monthly inventory processing and reconciliation; and develops reporting tools to support informed financial and operational decision-making. The manager works collaboratively across departments to maintain data integrity, improve systems and processes, and support the Co-op's business objectives.

DEPARTMENT Merchandising

FLSA STATUS Exempt

REPORTS TO Merchandising Director

SUPERVISES Point of Sale Coordinators

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. General Responsibilities
2. Uphold all Co-op policies, standards, and expectations.
3. Demonstrate support for the Co-op's values and principles through daily actions and professional conduct.
4. Maintain effective working relationships and communication with employees, managers, vendors, and other business partners.
5. Customer Experience
6. Ensure the department operates effectively and efficiently, meets established performance standards, and supports the overall success of the Co-op.
7. Model and promote the Co-op's customer service standards by providing prompt, friendly, and professional service; exceeding customer expectations; maintaining a calm and courteous demeanor; and fostering a welcoming environment for people of all backgrounds while promoting the Co-op's cooperative advantage.
8. Point of Sale Responsibilities
9. Oversee the administration, maintenance, and ongoing development of POS scanning software, product databases, related systems, office procedures, and department personnel.
10. Maintain the accuracy, integrity, and completeness of product databases, including procedures for creating, updating, and retiring product records such as PLUs, UPCs, Type-2 UPCs, vendor item codes, descriptions, units of measure, costs, prices, taxability, CRV, and accounting classifications. c. Ensure product records are properly configured to support accurate scanning, pricing, sales reporting, inventory counting, and posting to appropriate asset, revenue, and liability accounts.
11. Establish and maintain standardized procedures and controls for database maintenance, data entry, system updates, quality assurance, and the review, approval, documentation, and implementation of product, pricing, and inventory changes.
12. Develop and maintain database structures, coded indexes, Excel templates, and other tools to support efficient data management, accurate updates, and streamlined reporting.
13. Monitor front-end and back-office scanning systems, troubleshoot issues, coordinate resolutions, identify system limitations, and recommend improvements to system functionality and efficiency.
14. Coordinate with department managers and other stakeholders to ensure product information is accurate and database changes are appropriately communicated and implemented. Maintain documentation of database procedures, reporting processes, and system configurations to support operational consistency.
15. Develop and maintain reporting systems and business intelligence tools to support analysis of sales, product costs, gross margins, inventory valuations, promotions, competitive pricing, and other accounting and strategic business needs, including price surveys and related initiatives.
16. Monthly Inventory Processing and Reconciliation
17. Oversee and administer the Co-op's monthly inventory processing cycle, ensuring inventory information is accurately collected, processed, reviewed, reconciled, and reported within established deadlines.
18. Develop and maintain monthly inventory calendars, worksheets, procedures, and reporting requirements in coordination with the Merchandising Director, Finance, and department managers.
19. Coordinate with department managers to ensure timely completion and submission of physical inventory counts, adjustments, and supporting documentation.
20. Review inventory submissions for completeness, accuracy, consistency, and reasonableness; identify and investigate missing information, discrepancies, unusual variances, and potential data entry errors.
21. Process and reconcile monthly inventory data across POS, inventory management systems, and applicable financial reports, ensuring accurate quantities, costs, extensions, adjustments, and inventory valuations.
22. Ensure inventory adjustments are properly documented, supported, and processed in accordance with established procedures and internal controls. Investigate discrepancies, unusual fluctuations, negative balances, missing costs, duplicate records, and other potential reporting errors.
23. Maintain organized monthly inventory records and prepare and distribute inventory worksheets and reports, including inventory valuations, changes, shrink, reconciliation documentation, and other relevant performance indicators.
24. Collaborate with department managers and Finance to resolve inventory discrepancies, complete monthly inventory close requirements, and identify opportunities to improve inventory accuracy and reporting.
25. Evaluate and improve inventory systems and procedures, providing training and technical support to employees and managers to promote accuracy, efficiency, accountability, and consistency.
26. Data Management, Reporting and Business Intelligence
27. Develop, maintain, and administer reliable reporting systems to support the Co-op's operational, financial, merchandising, and strategic business needs.
28. Design, generate, analyze, and distribute routine and requested reports on sales, product costs, gross margins, inventory valuations, shrink, promotions, pricing, product movement, and other relevant business activities.
29. Establish standardized reporting processes, definitions, and data sources; regularly review source data, identify inconsistencies, and correct errors to ensure the accuracy, integrity, and reliability of management reports.
30. Develop and maintain Excel spreadsheets, templates, dashboards, and analytical tools to organize data, streamline reporting, identify trends, and support management decision-making. Provide regular and requested reporting and analysis, including weekly, monthly, quarterly, and annual reports as appropriate.
31. Coordinate and fulfill external reporting requirements, including SPINS and other industry, vendor, and product-related reporting.
32. Promotional and Pricing Responsibilities
33. Develop and maintain procedures to ensure accurate and timely updates to product costs, retail prices, promotional pricing, and related product information, including monitoring vendor cost changes and coordinating appropriate retail price adjustments.
34. Maintain systems for identifying and reviewing cost and pricing changes, generating shelf tags, and communicating updates to department managers.
35. Coordinate and integrate NCG, UNFI, and direct vendor promotional offerings into the Co-op's comprehensive biweekly promotional schedule.
36. Administer ScanMaster and related systems supporting monthly member category benefits; research and implement effective procedures for member benefits, promotional programs, and other pricing initiatives. Conduct or coordinate competitive pricing research and analysis to support pricing strategies and merchandising programs.
37. Managerial Duties
38. Establish department goals in collaboration with the Merchandising Director and support teams, and provide leadership and direction to achieve them.
39. Supervise and support Point of Sale Coordinators, establish clear performance expectations, and hold employees accountable for meeting established standards.
40. Develop, implement, and monitor effective training programs; provide ongoing coaching and feedback; and ensure timely employee evaluations.
41. Participate in employee screening, interviews, hiring, and onboarding, and foster a respectful, supportive, and professional work environment through consistent and fair treatment.
42. Model supportive, participatory leadership that promotes teamwork, accountability, communication, and employee development.
43. Prepare and post weekly department schedules, ensure appropriate staffing coverage, and maintain effective communication within the department and with other departments and management.
44. Assign, monitor, and ensure timely completion of department responsibilities, deadlines, and projects. Maintain working knowledge of and the ability to perform the essential duties of direct reports.
45. Other Duties
46. Attend meetings and events as requested.
47. Ensure equipment repair and maintenance is communicated to appropriate personnel and make adjustments until equipment has been improved.
48. Maintain working knowledge of and ability to perform all duties of direct reports.
49. Adhere to department dress code.
50. Demonstrate support for the cooperative values and principles daily.
51. Compile information and contribute to reports as needed.
52. Perform other duties and work in other departments as assigned.
53. Must be available to work hours based on the needs of the business and their department.

ESSENTIAL QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Required Experience
2. 1+ years' experience managing teams.
3. 3+ years' experience managing product database management for a retail grocery store.
4. Experience in setting pricing, administering promotions, and vendor relations.
5. Cross-category retail grocery knowledge and industry expertise.
6. Language Ability
7. Comprehend complex instructions, correspondence and memos.
8. Communicate effectively in oral or written form to staff.
9. Effectively present information in one-to-one and small group situations to customers and other employees.
10. Math Ability
11. Add and subtract two-digit numbers and multiply and divide with 10s and 100s.
12. Perform these operations using units of U.S. currency and weight measurement, volume and distance.
13. Understand equations, reports and financial terms used in SNFC's grocery retail management systems.
14. Apply basic algebraic concepts to read and forecast department budget.
15. Reasoning Ability
16. Apply common sense understanding to carry out detailed written or oral instructions.
17. Deal with problems involving a few concrete variables in standardized situations.
18. Computer Skills
19. Use Microsoft Word, Excel, Email, website and time clock software proficiently.
20. Use recipe management, inventory control, and point of sale software proficiently.
21. Education
22. High school diploma, GED, or equivalent certificate.
23. Some college in a related field.

DESIRED QUALIFICATIONS

Desired knowledge, skills, ability and experience are not essential to be able to perform the essential duties of the position.

1. Expert-level experience with Catapult point-of-sale software.
2. Experience managing point-of-sale systems across multiple retail locations.
3. Experience transitioning from periodic to perpetual inventory.
4. College degree or certificates in a related field.

ESSENTIAL MENTAL REQUIREMENTS

To perform the job successfully, an individual should demonstrate the following competencies:

1. Problem Solving
2. Identify and resolve problems in a timely manner
3. Customer Service
4. Manage difficult or emotional customer situations
5. Respond promptly to customer needs
6. Solicit customer feedback to improve service
7. Respond to requests for service and assistance
8. Managing People
9. Make self available to staff
10. Provide regular performance feedback
11. Develop staff's skills and encourage growth
12. Solicit and apply customer feedback (internal and external)
13. Continually work to improve supervisory skills
14. Adaptability
15. Adapt to changes in the work environment
16. Manage competing demands
17. Deal with frequent change, delays or unexpected events
18. Attendance and Punctuality
19. Is consistently at work and on time
20. Ensure work responsibilities are covered when absent
21. Arrives at meetings and appointments on time
22. Dependability
23. Respond to management direction
24. Commit to long hours of work when necessary to reach goals
25. Complete tasks on time or notify the appropriate person with an alternate plan
26. Quality
27. Demonstrate accuracy and thoroughness
28. Look for ways to improve and promote quality
29. Apply feedback to improve performance
30. Monitor own work to ensure quality
31. Quantity
32. Meet and strive to increase productivity standards.
33. Complete work in a timely manner.
34. Strive to increase productivity.
35. Work quickly and accurately with a sense of urgency.
36. Safety and Security
37. Use equipment and materials properly.
38. Protect the safety of self, co-workers, and Co-op customers at all times.
39. Address any potentially harmful equipment or situations to consistent with Co-op policy without delay.
40. Report safety-related accidents and incidents immediately to Human Resources.
41. Follow all safety policies and procedures.
42. Operate equipment properly and in a safe manner that will not lead to injury of self or others.

ESSENTIAL PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Frequent Physical Demands
2. Sit and review information on a computer screen for extended periods of time.
3. Use hands to type, grasp, handle or feel.
4. Reach with hands and arms.
5. Walk, climb, balance, and stoop.
6. Lift and move up to 15 pounds.
7. Talk and hear.
8. Occasional Physical Demands
9. Lift and move up to