Job DescriptionWarby Parker is on the lookout for a Manager of Warby Parker Care to join our growing team. Reporting directly to the Senior Director, Contact Lenses & Warby Parker Care, you will serve as the category manager for Warby Parker Care-our brand new extended warranty service offering for our glasses business-and get to shape how we grow this new business. In this role, you will manage a critical vendor partnership, ensure smooth day-to-day operations, optimize financial performance metrics, and drive the launch of exciting new roadmap features across our channels.
What You'll Do- Manage and strengthen our relationship with a key external partner, ensuring seamless daily operations and high-quality service delivery for our customers.
- Optimize the financial health and business performance metrics of the paid protection plan, identifying efficiency gains and long-term growth opportunities.
- Partner closely with retail, e-commerce, and customer service teams to align execution and maximize the reach of Warby Parker Care initiatives.
- Lead the rollout and expansion of new product roadmap features, managing execution from initial concept to channel launch.
Who You Are- A data-driven problem solver who thrives on uncovering operational insights.
- An empathetic, clear communicator who excels at guiding external partners toward shared goals and ensuring smooth operational workflows.
- A strategic project owner with a track record of executing multi-channel initiatives and delivering customer-centric program launches.
- Passionate about reimagining customer care and converting data into actionable, financially sound business strategies.
- Backed by 5+ years of professional experience in category management, account management, or management consulting.
Extra Credit- Prior experience managing or scaling paid protection plans, warranty products, or membership models in a retail or e-commerce setting.
- Background or experience working within the insurance industry.
In compliance with local and state requirements, Warby Parker is committed to pay transparency. We offer a comprehensive compensation package that includes not only a competitive base salary/hourly rate but also variable compensation for eligible employees.
For applicable postings, the range listed is a good faith estimate of the compensation for this position at the time of posting. Final compensation is thoughtfully determined by a variety of factors, including the candidate's qualifications, experience, internal equity, and relevant market data.
For applicable postings, non-exempt employees are eligible for overtime pay if you are required to work more than 40 hours in a workweek.
Some benefits of working at Warby Parker for full-time employees:
Health, vision, and dental insurance
Life and AD&D Insurance
Paid sick leave1
Paid Holidays1
Vacation days per year1
Retirement savings plan (401(k))
Parental leave (non-birthing parents included)
Short-term disability
Employee Stock Purchase Plan
Employee Assistance Program (EAP)
Bereavement Support
Optical Education Reimbursement
Free eyewear
And more (just ask!)
Some benefits of working at Warby Parker for part-time employees:
Employee Assistance Program (EAP)
Employee Stock Purchase Plan
Free eyewear
Paid sick leave2
And more (just ask!)
CO only: The application window for this position is anticipated to close on the apply before date listed. We encourage interested candidates to apply through our Career website.
1 WA only: Full-Time employees' paid sick leave is accrued at a rate of 1 hour per every 26 hours worked. Full-time employees receive 5 paid holidays and 5-10 vacation days per year (after waiting period, depending on tenure and hours worked). 2 WA PT only: Paid sick leave (accrued at a rate of 1 hour per every 30 hours worked).
worked). 2 WA PT only: Paid sick leave (accrued at a rate of 1 hour per every 30 hours worked).
