Job Description
We are seeking an experienced Casualty Claims Adjuster to investigate, evaluate, negotiate, and resolve Commercial Auto Liability and Commercial General Liability claims. The ideal candidate will have a strong foundation in liability analysis, injury evaluation, coverage interpretation, and litigation management, with the ability to independently handle a moderate to complex caseload from initial notice through resolution. This role requires sound judgment, strong analytical skills, and the ability to balance customer service, financial stewardship, and technical claim expertise. The adjuster will work closely with insureds, claimants, attorneys, brokers, and internal business partners to deliver timely, fair, and compliant claim outcomes. You’ll be responsible for:
Claim Investigation, Evaluation and Negotiation
- Conduct prompt, thorough investigations to determine coverage, liability, damages, and compensability.
- Gather and evaluate evidence, including statements, police reports, medical records, expert reports, and other relevant documentation.
- Analyze coverage issues and prepare reservation of rights, denial, and other coverage correspondence as appropriate.
- Evaluate bodily injury, property damage, and exposure-related claims to determine appropriate resolution strategies.
- Independently negotiate settlements within established authority levels.
- Develop and execute proactive claim resolution strategies that achieve timely and cost-effective outcomes.
- Identify and mitigate claim exposure through effective investigation, evaluation, and negotiation.
- Ensure accurate claim documentation supporting all decisions and actions taken throughout the life of the claim.
Litigation Management
- Manage litigated files and coordinate with defense counsel to develop case strategies.
- Review pleadings, discovery responses, deposition summaries, and legal evaluations.
- Monitor litigation budgets and legal expenses to ensure efficient claim handling.
- Participate in mediations, settlement conferences, and other dispute resolution proceedings as necessary.
Financial and Regulatory Stewardship
- Establish and maintain accurate indemnity and expense reserves with documented rationale.
- Continuously evaluate reserve adequacy throughout the life cycle of the claim.
- Ensure compliance with company guidelines, statutory requirements, and regulatory standards across all applicable jurisdictions.
- Maintain diary and workload management systems to effectively prioritize and resolve assigned inventory.
Customer and Stakeholder Management
- Deliver exceptional customer service through professional, timely, and empathetic communication.
- Build strong working relationships with insureds, brokers, claimants, attorneys, and internal stakeholders.
- Communicate claim status, strategy, and exposure effectively to management and business partners.
What you’ll need to succeed:
- Bachelor's degree preferred or equivalent combination of education and experience.
- 4+ years of Commercial Auto Liability and/or Commercial General Liability claims handling experience.
- Demonstrated experience handling bodily injury claims involving moderate to significant exposure.
- Experience interpreting policy coverage and drafting coverage position letters, reservation of rights letters, and denial letters.
- Experience managing both litigated and non-litigated claims.
- Excellent analytical, investigative, and critical-thinking skills.
- Strong verbal and written communication skills.
- Active Property & Casualty Adjuster License preferred; must obtain required state licensing within six months of hire.
Preferred Qualifications
- Litigation management experience.
- Multi-state claims handling experience.
- Experience handling serious bodily injury claims.
- Professional designations such as AIC, CPCU, ARM, or SCLA.
- Prior experience with commercial insurance carriers handling middle-market or large commercial accounts.
For positions based in New York, the base salary range is $81,000 - $109,000. For positions based in New Jersey, the base salary is $86,000 - $106,000. In addition, the position is eligible for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here US Benefits Overview.
Ready to take your career to the next level? We would love to hear from you!
#LI-AIG
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
CL - Claims
AIG Claims, Inc.
