We are seeking an experienced Casino Gaming Systems Manager. This role is a hands-on position and oversees day-to-day support of gaming applications, slot systems, player tracking, kiosks, interfaces, vendor platforms, and related infrastructure to ensure reliable business operations and regulatory compliance thought multiple locations. The position works closely with IT leadership, gaming operations, compliance, vendors, and property leadership to support system availability, issue resolution, technology upgrades, and continuous improvement. What We Offer • Medical, Dental, and Vision Insurance • 401k With Company Match • Flexible Spending & Dependent Care Accounts • Life, AD&D, and Short-Term Disability Insurance • Voluntary Accident, Critical Illness, & Hospital Indemnity Plans • Employee Assistance Program (EAP) with 24/7 confidential support • Wellness Rewards Program - Earn up to $1,000 annually • Team Appreciation Events, Raffles, and Celebrations • Career Development and Advancement Opportunities • A Workplace Centered Around Teamwork, Recognition, and Fun • Free Parking Location: Primary onsite Location: The Nash Casino - 310 Daniel Webster Highway - Nashua, NH ; Multi-site Support Hours: Full-time Job Responsibilities • Manage daily support and administration of gaming systems, including slot management systems, player tracking, loyalty platforms, kiosks, bonusing, reporting interfaces, and related applications. • Ensure gaming systems remain available, secure, properly monitored, and aligned with operational requirements. • Partner with gaming operations, slot operations, marketing, finance, compliance, and property leadership to support business needs and resolve technology issues. • Serve as the primary escalation point for gaming system incidents, outages, performance issues, and vendor-related support needs. • Coordinate system upgrades, patches, configuration changes, conversions, integrations, and new gaming technology deployments. • Support regulatory, audit, and compliance requirements related to gaming systems, access controls, change management, system logging, and documentation. • Maintain accurate documentation of gaming systems, interfaces, vendor contacts, support procedures, configurations, and troubleshooting steps. • Work with infrastructure, network, cybersecurity, and application teams to ensure gaming systems are properly integrated, backed up, secured, and monitored. • Establish and follow change control procedures for gaming system updates, maintenance windows, and production changes. • Coordinate with third-party vendors to manage support cases, project deliverables, system enhancements, and service level expectations. • Provide operational reporting to IT leadership on system health, open issues, project status, risks, and recommended improvements. • Lead or support technology projects involving gaming systems, casino applications, kiosks, player loyalty systems, integrations, and property expansions. • Provide guidance, training, and technical direction to IT team members supporting gaming systems and casino operations. • Promote a service-driven IT culture focused on proactive monitoring, timely communication, accountability, and operational excellence. Education and Minimum Requirements • 5+ years of progressive IT experience, including support of enterprise applications, casino systems, gaming systems, or hospitality technology environments. • Experience supporting casino or gaming operations, including slot systems, player tracking systems, kiosks, loyalty systems, gaming interfaces, or related platforms. • Strong understanding of IT operations, incident management, change control, vendor management, and systems administration practices. • Working knowledge of Microsoft Windows Server, SQL databases, networking fundamentals, Active Directory, and application support. • Ability to troubleshoot complex application, interface, network, database, and infrastructure issues in a production environment. • Experience coordinating with vendors, regulatory teams, business stakeholders, and technical teams. • Strong documentation, communication, prioritization, and problem-solving skills. • Ability to work in a fast-paced, 24/7 gaming or hospitality environment where system availability is critical. Preferred Qualifications • Experience with gaming platforms such as IGT preferred, Aristocrat/Oasis, Konami, Everi, ATI, TITO-related systems, kiosks, or similar casino technology platforms. • Experience supporting multi-property or multi-jurisdiction gaming environments. • Knowledge of gaming regulatory requirements, audit practices, data retention expectations, and system access controls. Experience with SQL reporting, data extracts, system integrations, APIs, or vendor-hosted applications. • ITIL, CompTIA, Microsoft, Cisco, or gaming technology certifications preferred. § Prior supervisory, lead, or management experience within an IT support or applications environment. Physical/Mental Working Demands • Must be able to move in and around the work area throughout the entire workday. • Must be able to sit, stand or walk for extended periods of time. • Must be able to repeat the same movements. • Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment. • Must be able to successfully communicate on a regular basis with all co-workers, vendors, and guests both in person and over the telephone. • Must be able to answer all inquiries and provide assistance and information in a professional and accurate manner. • Must be able to access and interpret information on computer screens. • Must be able to work in an environment where smoking is permitted, and it can be loud with guest chatter, overhead music, and live entertainment. • Must be able to lift and carry up to 30 pounds and respond to visual and aural cues. Requires the ability to distinguish letters or symbols and eye hand coordination.