DescriptionReporting to the Director, Shared Services, the Manager, Cash Application is responsible for leading all aspects of cash application operations, ensuring accurate and timely application of customer payments, maintaining a strong control environment, and driving continuous improvement. This role leads a team of cash application professionals while partnering across Finance, Sales, and Information Services to optimize processes, leverage automation, and improve working capital performance.
Key Responsibilities:
- Own end-to-end cash application operations, ensuring customer payments are applied accurately, timely, and in accordance with established controls and procedures.
- Lead a team of cash application specialists, setting priorities, managing workload, and driving accountability for performance and service-level expectations.
- Drive the reduction of unapplied cash through proactive monitoring, root cause analysis, and targeted resolution plans.
- Manage month-end close activities, including account reconciliations and related reporting requirements.
- Maintain effective controls, procedures, and documentation in support of internal and external audit requirements.
- Develop, coach, and retain talent while fostering a culture of continuous improvement, collaboration, and operational excellence.
- Develop and deliver executive reporting and operational analytics that provide visibility into KPIs, cash trends, process effectiveness, and team performance.
- Initiate continuous improvement efforts focused on automation, standardization, and efficiency across the cash application function.
Qualifications:
- Bachelor's degree in Accounting, Finance or a related business field
- 7+ years of progressive Accounts Receivable or Cash Application experience, including payment reconciliation, banking transactions, and management of unapplied cash
- Minimum 2 years of experience managing, coaching, and developing high-performing teams
- Solid understanding of lockbox, ACH, wire, and other electronic payment processes, internal controls, and core accounting principles
- Experience using ERP systems and cash application automation technology, preferably HighRadius
- Ability to drive process improvements and automation initiatives
- Advanced analytical and problem-solving skills, with the ability to perform root cause analysis, identify trends, and turn data into action
- Strong communication and collaboration skills, with the ability to build effective partnerships across functions
- Advanced Excel and reporting skills, including building KPIs and executive-level reporting
In return, we offer a highly competitive benefits package, including: - Medical
- Prescription Drug
- Dental
- Vision
- Health Care Reimbursement Account
- Dependent Care Reimbursement Account
- Wellness Programs
- Employee Assistance Plan
- Paid Holidays and Vacation
- 401(k) with Company matching
- Pension
- Salary Continuation - Short-Term Disability
- Long-Term Disability Options
- Employee Life Insurance
- Spouse & Dependent Life Insurance
- Business Travel Accident Insurance
- Direct Deposit Payroll
- Educational/Tuition Assistance Plan
- College Scholarship Program - for dependent children
- Matching Gift Program
- New Auto Purchase Discount Plans
