SUMMARY OF RESPONSIBILITIES:The Solutions Architect (SA) position is a solutions subject matter expert (SME) responsible for designing Workforce Consulting programs that meet the business objects defined by our customers and mentoring junior SA team members. The ideal candidate has the ability to manage multiple complex projects and is comfortable leading conversations with mid to senior-level stakeholders.
DESCRIPTION OF ESSENTIAL DUTIES AND FUNCTIONS:Learn and understand the business objectives our customer is looking to achieve during an implementation, program expansion, or reconfiguration (10%)
- Strong ability to lead business discovery by going beyond the surface, to learn about as-is processes, policies, business needs and anticipate customer's needs (10%)
- Analyze as-is processes while bringing industry experience and best practices to recommend procedures to provide opportunity for efficiencies (10%)
- Strong ability to lead and consult with customer towards best practice recommendations (10%)
- Provide technology demonstrations for key customer stakeholders to gain design alignment (10%)
- Strong impact assessment skills and how to determine options with pros and cons (10%)
- Master the capabilities of the Vendor Management Systems and how functionalities can be applied (10%)
- Gather and analyze data to ensure it aligns with the technology configuration (10%)
- Strong ability to have technical conversations to assess how data can be passed and regularly maintained in the Vendor Management System (10%)
- Provide support and mentorship to junior team members (10%)
MARGINAL FUNCTIONS: - Other job-relation duties as assigned TBD%
REQUIRED QUALIFICATIONS: - Minimum of 2-4 years' experience as a Solutions Architect or Business Systems Analyst
- Advanced understanding of the Managed Services Provider and Vendor Management Industry, including: temporary labor, ICC/Freelancer compliances, SOW management, RPO services etc.
- Excellent analysis and design experience in multiple Vendor Management Systems
- Implementation experience within a technology organization
- Technical aptitude, strong problem solving and analytical skills
- Ability to provide technology demonstrations
- High attention to detail with high quality standards of one's own work and work products
- Ability to work independently and within a collaborative environment
- Ability to self-manage time and tasks, including managing multiple projects
- Ability to quickly build rapport and relationships with internal colleagues and with customers
- Understanding and application of implementation methodologies
- Energetic and able to work well in a fast-paced environment
- Ability to provide leadership and direction to junior team members
SUPERVISION EXERCISED/ #OF STAFF: - This position has no immediate supervisory responsibilities
LANGUAGE/COMMUNICATION SKILLS (written & verbal): - Excellent verbal and written communication skills
COMPUTER/SYSTEM SKILLS REQUIREMENTS: - Proficiency with MS Office applications including: Excel, Word, PowerPoint, Outlook, Project, and Visio
SKILLS REQUIREMENTS:
- Must be willing to work autonomously and with very little direction.
- Strong attention to detail as well as a resourceful approach to problem-solving required.
- Ability to multi-task and manage multiple projects at once, while staying very organized across projects/deliverables.
- Ability to attend multiple meetings / juggle demands of meetings versus individual work.
CERTIFICATES, LICENSES, REGISTRATION REQUIREMENTS: - Certified Contingent Workforce Professional (CCWP), required
WORK ENVIRONMENT/ PHYSICAL OR MENTAL ABILITIES: The demands described here are representative of those that must be met by the employee to successfully perform the essential functions of the job with or without a reasonable accommodation.
MENTAL DEMANDS - Time Management
- Prioritization
- Critical Thinking
- Problem Solving
- Stress Management
PHYSICAL DEMANDS (list below and indicate % of time): - Stand: 10%
- Sit: 90%
- Squat: 0%
- Walk: 5%
- Bend: 0%
- Repetitive Motion: 90%
- Climb: 0%
- Twist: 0%
- Operate Equipment: 0%
- Air and other public transportation Business Travel: 20%
- Driving: 5%
- Lifting (lbs): 0
- Percentage of time Low Lifting: 0%
- Percentage of time High Lifting: 0%
- Carrying (lbs): 15
- Percentage of time Carrying: 5%
Benefits:
We are very excited to offer an array of benefit programs for our employees. Internal staff hires working 30 or more hours per week will be offered robust plans including medical, dental, vision, life insurance, accident, LTD, pet discount coverage, legal coverage, identity theft, discount perks, and credit union. Most plans include a generous employer contribution in addition to the employee's contribution. Eligible employees can enroll with an effective date on the first of the month following 60 days of employment. A minimum of 6 paid sick days are offered per year unless part-time or covered under a local ordinance that requires a greater number of paid sick days. In addition to 11 paid holidays, the Company offers Unlimited Flexible Paid Time Off to all eligible full and part-time employees, after the initial 90 days of employment, subject to management approval. Complete details about the FTO program are outlined in the FTO policy available upon hire. The Company also offers a 401k program with an employer match, with employee contributions beginning the month following enrollment.
