Bachelor's Degree or equivalent in a related field
5+ years of relevant experience
2+ years in a leadership role overseeing team development
Proven ability to lead and motivate diverse teams
Strong critical thinking and problem-solving skills
Responsibilities
Oversee daily operations of the Health Solutions captive support team
Collaborate with Program Management Leadership to align team vision with enterprise goals
Evaluate and ensure service level agreements are met
Drive continuous improvement in business processes
Conduct regular one-on-one meetings with team members
Facilitate monthly team meetings to foster collaboration
Coach and mentor staff on time management and conflict resolution
Benefits
Supportive work environment focused on team development
Opportunities for career growth and performance reviews
Commitment to enhancing business processes
Focus on employee well-being and positive culture
Regular touchpoints for feedback and development
Full Job Description
Oversee the day-to-day operations of the Health Solutions captive support team focused on the processing of new business submissions, renewal submissions and other departmental projects, as needed. Works with Program Management Leadership to ensure that the enterprise objectives, growth goals, service level agreements, and overall quality are supported by the captive support team.
EDUCATION AND EXPERIENCE: • Bachelor's Degree or Equivalency in a related discipline • Five (5) plus years of related experience with at least two (2) years in a role requiring the oversight and development of people
SKILLS/COMPETENCIES REQUIREMENTS: • Strong ability to lead, motivate, and develop a diverse group of team members • Strong work ethic with a drive to succeed • Strong focus on continuing to enhance and develop business processes • Strong planning and prioritization skills • Strong critical thinking and problem-solving skills • Excellent written and verbal communication skills • Positive attitude and commitment to support business culture
ESSENTIAL DUTIES AND RESPONSIBILITIES: • Work with Health Solutions Program Management Leadership to deliver the vision of the captive support team including on-going assessment and tweaking of that vision • Evaluate service level agreements to ensure they are being met as well as are still in line with the objectives of the captive support team • Focused on driving continual improvement by evaluating current processes to ensure they are still in line and meet the objectives of the captive support team • Focused on delivery and results • Oversee the personnel in the Health Solutions captive support team • Support the Health Solutions Program Management directive as it relates to the roles and responsibilities of the captive support team • Hold recurring one-on-one touchpoints with personnel in the unit at least quarterly • Hold monthly meetings as a full captive support team • Coach, mentor, and develop staff including time management, delegation and conflict resolution • Develop and conduct performance reviews and career development planning • Develop a collaborative and supportive work environment • Works with the captive support team and the Health Solutions Program Management Leader to understand areas of individual and team development
