Capital Projects Manager

The purpose of this position is to manage projects from conceptual design to construction completion. The Capital Project Manager will manage multiple projects with an annual budget between $2,000,000 and $5,000,000 per year. This position requires someone who can work independently with little to no direction.

ESSENTIAL RESPONSIBILITIES:

• Manages the complete renovation of residential and assisted living apartments, skilled nursing rooms, and any other campus capital projects. Works as a liaison between the contractors and staff on all components of the project.
• Obtains bids, directs, and manages the work of contractors and vendors to ensure work is performed to Covenant Living (CL) building standards.
• Interacts directly with the Sales department to ensure all requests are properly addressed and move-in commitment dates are met. Reviews project schedule weekly with the Sales department. Reviews quality of work completed with the sales management team.
• Responsible for maintaining a capital budget, completing capital requests, and documenting all project expenses. Tracks and schedules the project from start to finish and ensures the project remains within budget and on time. Processes and correctly codes invoices in a timely manner following campus and CL protocol. Ensures all projects are updated regularly in CL financial management system.
• Responsible for maintaining proper inventory levels and ordering all appliances and equipment required for the apartment renovations. Documents all new equipment in a computerized maintenance management system.
• Inspects all vacated residential apartments, evaluates and determines renovation requirements in consultation with the Sales department. Obtains necessary supplies and ensures repairs are completed prior to new resident occupancy.
• Responds to emergency situations and takes proper corrective actions.
• Works as an integral part of the Facilities Management team, building relationships with housekeeping, maintenance, and security.
• Supports and contributes to the success of the Facilities Management computerized maintenance management system (CMMS). Utilizes the CMMS to document new assets and plan for future capital costs. Worxhub is the CMMS utilized with CL.
• Maintains strong relationships with local municipalities and keeps current with changing local regulations.
• Maintains professional and ethical relationships with contractors and suppliers. Continues to develop new contractors through an objective prequalification process.
• Serves as a back-up to the FM Director in his/her absence or upon request.

CUSTOMER SERVICE and PERFORMANCE EXPECTATIONS

Covenant Living esteems residents and employees and values each as members of the community. Co-workers, related vendors, visitors and others with whom this position has contact are all considered our customer and are vital to the success of our organization. It is the duty of each employee, regardless of position, to perform to a level of customer service related to his/her position while following our Inspired to Serve Service Standards.

EDUCATION AND WORK EXPERIENCE:

Preferred Degree:

N/A

Certificate(s):

Certifications in related areas are highly desirable.

Experience:

High school education or the equivalent. Two years special schooling in a related field. Four (4) years work experience with purchasing inventory, office organization/procedure, and project management, preferred. Computer and business office equipment aptitude, required. Previous experience in project organization, construction, and management is desired.

KNOWLEDGE, SKILLS, AND ABILITY:

• This individual must have exceptional organization skills, work well under pressure, and have the ability to maintain confidentiality.
• The individual must have a high level of integrity and ethical business practices.
• This individual should enjoy working with the elderly and be flexible enough to do a variety of tasks. This position requires general knowledge of a continuing care retirement community or the ability to learn.
• The individual must demonstrate excellent verbal and written communication skills in English.
• The person must have good interpersonal skills and understand customer service concepts.
• The individual must be able to work, use common sense and good judgment. Must be able to react calmly in emergency situations. High level of attention to detail and ability to complete work to high standards. Must work well with residents and other staff members. Must show understanding of the CL Mission Statement.
• Must have a valid state driver's license and maintain a good driving record.

PHYSICAL REQUIREMENTS:

This position spends some time in a well-lighted office environment with time spent sitting at a desk. This position is frequently about the campus observing work and checking on staff and requires mobility to move throughout the campus. The position requires quick mobility in the event of an emergency. Position may require physical effort including reaching or strained positions on an intermittent basis and a high level of stamina is required. Requires the ability to lift up to 50 pounds. The individual must have good visual acuity and manual dexterity for operation of applicable hand tools, small power tools and equipment. Generally, should not be exposed to unpleasant working conditions or be at risk of exposure to accident or infection.

COMPETENCIES:

Leadership - Guide and inspire a high-performing Customer Success team that achieves and exceeds revenue targets while fostering customer loyalty and growth.

Customer Success - As a customer advocate build strong relationships with our customers, understanding their needs and ensuring their success with our platform. Promote increased adoption and expansion of our solutions within customer organizations.

Continuous Improvement - Advocate for and implement a culture of continuous learning and improvement within the team. Drive initiatives that improve customer satisfaction and team efficiency.

Account Strategy - Define and execute strategies to drive customer retention, renewal, upsell, and cross-sell, contributing directly to our growth objectives.

Cross-Functional Collaboration - Collaborate with other departments to align on company goals, relay customer feedback, and ensure a unified customer experience.

Safety
• I learn and follow safety policies and procedures.
• I immediately report unsafe conditions for staff, residents, and guests and fix them when possible.
• I protect residents, co-workers, and myself from unsafe conditions and practices by reporting unsafe conditions and fixing it or having it fixed.

Courtesy
• I smile and acknowledge everyone that I encounter.
• I carry myself in a manner that projects positivity, approachability, and respectfulness.
• I address the concerns of others by actively listening and seeking solutions.

Responsiveness
• I take the initiative to respond to the needs of others in a timely manner to achieve resolution.
• I anticipate the needs of others and respond in a timely manner.
• I communicate with others who need to join me in responding to the needs of others.
• I return phone calls within 24 hours.
• I identify action steps and communicate them to all vested parties.

Image
• I ensure our environment is professional, welcoming, and clean.
• I follow CRC policies and procedures and all regulations.

Compensation Pay Range:

$76,734.00 - $108,021.00 per year

Reasonable Pay Estimate
A reasonable estimate of the pay range for this position is $76,734.00 - $108,021.00 per year. There are numerous factors taken into consideration in determining the actual offered rate of pay, including but not limited to: job-related qualifications, experience, skills, education, geographic location, and consideration of internal and external equity.

For full time employees, we offer a generous benefits package that includes:

• Medical, dental and vision insurance
• Employer paid group term life and disability
• Paid Time Off (PTO) & six paid holidays
• 403(b) with a 3% employer match
• Fitness center use at most facilities.
• Various voluntary benefits:
• • Life, AD&D
  • Tuition assistance and scholarships
  • Employee assistance program
  • Legal services, home/auto insurance, discount purchasing program
  • Pet Insurance

For more information about Covenant Living and CovenantCare at Home, please visit www.covliving.org or www.covenantcareathome.org.