Citigroup, Inc

Capability Manager, Instructional Design & Knowledge Management

Citigroup, Inc • $93K — $140K *
Education, Government & Non-Profit
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in Learning and Development
  • Proven expertise in technical writing and content design
  • Strong background in people and performance management
  • Experience in Agile management and process improvement
  • Excellent skills in leadership and conflict resolution

Responsibilities

  • Lead a team in creating performance-based learning solutions
  • Evaluate and coach team capabilities for improved performance
  • Remove obstacles affecting project execution for team members
  • Ensure quality of digital learning solutions and provide feedback
  • Cultivate relationships with stakeholders to align learning strategies with business objectives
  • Promote adoption of industry best practices for learning capabilities
  • Conduct performance reviews and support talent acquisition efforts

Benefits

  • Comprehensive medical, dental, and vision coverage
  • 401(k) retirement plan
  • Life, accident, and disability insurance
  • Wellness programs and resources
  • Generous paid time off, including vacation and sick leave
  • Paid holidays throughout the year
Full Job Description
Description:

The LXD Capability Manager is a responsible for a team of Instructional Designers and Knowledge Management writers in the LXD arm of the US Personal Banking (USPB) Learning organization. This individual will report directly to the head of Learning Experience Design (LXD) and will be primarily responsible for equipping their team members with the skills, knowledge, and tools to deliver functional excellence for Citi's US Personal Banking organization.

A successful USPB Learning LXD Capability Manager is a strategic, servant leader who inspires and motivates others. They are authentic, self-aware, highly collaborative, and foster a culture that rewards being courageous, enables risk taking, and cultivates trust and psychological safety. They embrace the USPB Learning team's mission of elevating USPB's capability and performance and. They promote an Agile mindset, making personal growth and development a priority for both themselves and their teams.

Responsibilities include:
  • Lead a team of Instructional Designers and Knowledge Management writers in the development of performance-based learning solutions
  • Assess design and development staff capability, identifying and coaching to skill strengths and gaps to improve the overall performance of the team
  • Provide direction to Instructional Designers and Knowledge Management writers and help remove environmental obstacles that impede work execution
  • Provide technical oversight for the process of creating eLearning and other digital solutions.
  • Evaluate quality of learning solutions produced, providing coaching and guidance to the team as needed
  • Build and maintain strong relationships across USPB Learning and with business stakeholders to develop and deliver effective learning strategies and solutions that achieve business objectives
  • Help team adopt industry-recognized capability standards and best practices
  • Conduct performance reviews and recruit, interview, and hire design and development talent as needed.

Qualifications:

Candidates should have proven experience in or significant knowledge of all or most of the following:
  • Technical writing, content design, and development approaches, tools, and philosophies
  • People management
  • Performance management
  • Coaching and feedback
  • Operations management
  • Agile management
  • Strategic, critical, and creative thinking
  • Process improvement
  • Capacity planning
  • Risk management

Requirements:
  • Minimum 5 years of experience working in Learning and Development
  • Direct experience in the domain of technical writing, content design and development (formal education preferred)
  • Experience with learning management systems, content repositories, and learning technologies
  • Experience managing, coaching, and leading a team of learning professionals strongly preferred
  • Excellent leadership, negotiation, influencing, and conflict management skills
  • Ability to collaborate and influence in a complex environment: motivating and leading others through change
  • Adept at networking, consulting, and building relationships with all levels of management and staff
  • Excellent communication, listening and interpersonal skills
  • Participation in large scale learning projects (Agile and Waterfall)
  • Ability to work independently and identify information and/or resources needed to complete assignments
  • Ability to work in a virtual team environment, across multiple time zones and countries

Education Level
  • Bachelor's/University degree or experience equivalent.


Job Family Group:
Human Resources

Job Family:
Talent, Development, Learning & Diversity

Time Type:
Full time

Primary Location:
Jacksonville Florida United States

Primary Location Full Time Salary Range:
$93,440.00 - $140,160.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:
Apr 16, 2025

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

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Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ

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