As a Canadian Police Information Centre (CPIC) Operator, you will be responsible for helping Transit Public Safety Officers in the field with requests related to criminal backgrounds of individuals. Primary duties include:
- Enter, audit, monitor, and communicate for investigative purposes all records to effectively deal with information of persons involved in criminal activity.
- Communicate using a 10-Code system.
- Respond to requests via radio, telephone and CPIC messages.
- Interpret and provide information to Transit Public Safety Officers to ensure officer and public safety.
- Facilitate information sharing to field personnel and outside agencies (such as Peace Officers, Police, RCMP, and Immigration).
- Interpret and provide information to Public Safety and Enforcement Officers to ensure officer and public safety.
- Enter, validate, modify and remove records on CPIC and other software systems.
- Access and assess the accuracy of information to assist police agencies with serious criminal investigations across Canada.
- Maintain the integrity and security of all systems used in the division.
Qualifications
- A High School diploma or equivalency (e.g. GED or CAEC (Canadian Adult Education Credential)) and at least 1 year of law enforcement support experience working with violation tickets, appearance notices, warrants and release documents.
- Knowledge of and/or experience with the CPIC system is required.
- Intermediate proficiency with Microsoft Office (Word, Excel, Outlook and Teams).
- A typing speed of 50 words per minute will be an asset.
- A completed RCMP CPIC Operator Maintenance Certificate and/or CPIC Query/Narrative Course Certificate will be considered an asset. Successful candidates will be required to obtain this Certification through on site e-learning.
- You have excellent communication and listening skills and the ability to effectively probe for required information, along with strong critical thinking and decision making skills.
Pre-employment Requirements
- An enhanced security clearance will be conducted.
- RCMP fingerprint based security clearance will be conducted.
- Successful applicants must provide proof of qualifications.
Position and Pay Information
- Business Unit: Emergency Management & Community Safety
- Union: CUPE Local 38
- Position Type: 3 Permanent and 1 Temporary (up to 6 months)
- Compensation: Pay Grade 6 $34.37 - 45.97 per hour
- Hours of work: Non-standard 40 hour work week.
- Days of work: The CPIC Centre operates 24/7 with rotating daytime, afternoon and night shifts, including weekends and statutory holidays.
- Location: 1417C 33 Street SW
- Audience: Internal/External
- Apply By: October 20, 2026
- Job ID: 315438
