DescriptionPosition Summary
The Campus Safety Manager position at the Seattle Convention Center (SCC) is responsible for the management of the security and safety of the clients, guests, staff, and visitors of the SCC facility, and surrounding exterior areas inclusive of equipment and Convention Center property. This individual will manage the C-STAR customer service support and the incident command center as well as supervise the security staff when the Security Manager is unavailable or absent. The position works closely with all SCC departments, Seattle Police Department, Seattle Fire Department, Visit Seattle, Downtown Seattle Association, clients, area hotels, and other relevant international, federal, state and local law enforcement/security related agencies
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Carries out supervisory responsibilities in accordance with the organization's mission, vision, values, policies, and applicable laws.
- Customer-focused, team player who can effectively lead a team with a positive attitude in accordance with SCC's Quality Service Program.
- Manages daily C-STAR operations by providing support to Public Information Specialists and Safety Coordinators.
- Supports Executive Director of Emergency Management with C-STAR outreach opportunities.
- Manages the collaboration of C-STAR with community, city, and client partners to enhance safety, security and cleanliness at the SCC and surrounding neighborhood. This includes participating in client, community partner, and city meetings, training exercises, and other events.
- Administers Security & Public Safety and C-STAR related policies, rules, and procedures and directs subordinates in carrying out day-to-day related duties.
- When activated, provides mid-level management support for the C-STAR incident command center with clients and city partners.
- Routinely assess opportunities of the C-STAR facility operations in coordination with the Executive Director of Emergency Management and implement improvements and changes to the objectives and operational functions.
- In collaboration with SCC departments and Executive Director of Emergency Management, identify cost effective and sustainable C-STAR safety & security technology needs, including overseeing daily maintenance.
- Assist with the development, implementation, maintenance, and training on all SCC emergency and standard operation procedures (SOP's), health and safety programs, and C-STAR policies.
- Assists in the maintenance of effective staffing levels of Safety Coordinators, in coordination with Human Resources, by interviewing, hiring, and evaluating training during the probationary period.
- Responsible for the development of team through leadership, training, coaching, mentoring, and recognition.
- Responsible for department schedule, allocated hours, and use of overtime.
- Responds to and/or assists the team in responding to emergency calls for service and acts as the SCC management representative when applicable.
- Adjusts work schedule to support business needs; responds to email, text, or phone calls when not at work as needed.
- Adheres to the Labor Agreement between the SCC and our associated Labor Council, including all related practices, documents, and - when needed - disciplinary actions. Consults with appropriate internal staff concerning the interpretation and implementation of the Agreement.
- Thoroughly document and immediately report all accidents, incidents, and any other relevant public safety and/or security issue or circumstance to appropriate SCC departments and work groups.
- Maintains appropriate levels of confidentiality when working with sensitive or confidential information and/or documents.
- Supports internal SCC investigations when requested and documents findings.
- Is a member of the SCC Safety Committee and Emergency Response Team. Assist in the development, implementation, and maintenance of department standard operating procedure, policies, and training in coordination with the Executive Director of Emergency Management.
- Perform other duties, tasks and projects as assigned by the Executive Director of Emergency Management.
- Maintains working knowledge of all SCC Fire/Life/Safety systems, Security systems, and emergency equipment in order to diagnose issues and coordinate repairs with appropriate service providers.
- Assist in the maintenance of proper inventory of department equipment, uniforms, and operating supplies.
- Supports the oversight of department expenses related to repairs, uniforms, and equipment, reporting any overages to the planned budget to the Executive Director of Emergency Management.
- Prior to, during, and following events, works in conjunction with other departments, clients, and client contractors related to public safety and event security needs.
- Maintains working knowledge of all event-related security and safety vendors and contracts.
- Collaborates with Event Services Director and Managers to provide safety services for SCC clients.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands and arms to reach, handle, or feel; talk or hear; and taste or smell. The employee is frequently required to stand, walk, sit, and climb or balance. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee may encounter people who have mental health disorders, drug use/addiction, and or other circumstances that cause them to act erratically or threatening. The employee is occasionally exposed to biohazards such as exposed needles, bodily fluids, or refuse, as well as, moving mechanical parts; high places; fumes or normal airborne particles; toxic or caustic chemicals; confined spaces; wetness; slippery surfaces; and outside weather conditions. The noise level in the work environment is usually moderate.
Minimum Qualifications:
- Bachelor's degree in Criminal Justice, Public Safety, or related field; or equivalent combination of education and experience.
- Three (3) years of progressively responsible experience in security, public safety, or related operations, including at least one (1) year of supervisory or management experience.
- Ability to supervise staff and coordinate security operations in a complex facility, public venue, or multi-department environment.
- Valid CPR, AED, First Aid, and MOAB certification required within six (6) months of employment.
- Ability to work evenings, weekends, and extended hours as required by events or emergency situations.
*Equivalent combinations of education and experience may be considered.
Preferred Qualifications:
- Four (4) or more years of experience in a public safety, security, or related management role.
- Experience working in a convention center, arena, stadium, campus, or similar public assembly facility.
- Experience supervising union-represented employees, including knowledge of disciplinary processes.
- Experience related to maintaining Fire/Life/Safety systems, CCTV software and equipment, and access control systems.
Benefits Highlights:
- Pay: $101,555 - $152,333 year based on experience and qualifications.
- Vacation (12 days in first year)
- Paid holidays (11 set by SCC, 2 personal)
- Medical, dental and vision insurance
- 457(b) retirement savings plan
- Subsidized transportation and parking benefits
Notes on the Application Process
- This position may be taken down at any time. Review of applications will begin immediately
- Only applications submitted directly to Seattle Convention Center's jobs page will be considered; applications submitted via external websites or applications will not be received.
- A current resumé may be submitted in lieu of filling out the attached Application for Employment only if it includes accurate dates - including month and year - of both previous employment and any relevant experience/education history.
- In the event your application is selected for interview, a hiring representative will reach out via your provided phone or email contact information. The final hiring process will involve employment reference checks and a criminal background check
