Position Summary

The Campus Director is the senior operating leader for the Greenfield Distribution Campus and is responsible for the performance for multi-client within four distribution facilities totaling approximately 2.4 million square feet of ambient and temperature-controlled warehouse space.

This role provides leadership across safety, quality, service, inventory integrity, financial performance, labor, facilities, continuous improvement, and talent. The Campus Director translates client commitments and business requirements into coordinated operating plans while establishing consistent management routines, developing leaders, and removing barriers to reliable execution.

The position serves as a key integrator across Operations, Client Experience, Finance, Human Resources, Safety, Quality, Information Technology, Maintenance, Continuous Improvement, and other enterprise functions.

Key Responsibilities

Campus Leadership & Operational Execution
• Lead operating performance across all Greenfield campus facilities and establish clear priorities and accountability.
• Translate business objectives, forecasts, and client requirements into coordinated operating plans.
• Establish consistent daily, weekly, and monthly operating routines to review performance and drive corrective action.
• Identify and resolve cross-site constraints affecting service, productivity, capacity, or cost.
• Partner with support functions within Greenfield and remote locations to accomplish operational goals and expectations

Safety, Quality & Compliance
• Champion a culture in which employee safety, product protection, food safety, housekeeping, security, and procedural discipline are non-negotiable.
• Ensure facilities operate in accordance with company standards, customer requirements, and applicable regulatory requirements.
• Ensure appropriate staffing, training, equipment, and resources are available to support food safety and quality programs.
• Drive timely root cause analysis and corrective action when performance or compliance gaps occur.

Client Service & Business Growth
• Serve as the senior operational partner for clients supported by the campus.
• Ensure reliable execution against service commitments and proactively address emerging client risks.
• Partner with Client Success and commercial teams to support client retention, growth, renewals, and new business opportunities.
• Promote value creation through operational improvement and strong client relationships.

Financial, Labor & Capacity Performance
• Own campus profit-and-loss performance and achievement of budget commitments.
• Manage labor, overtime, productivity, operating expenses, and controllable costs through fact-based decision-making.
• Align staffing and capacity with forecasted demand while protecting service and operational continuity.
• Optimize space, inventory flow, equipment, and resources across campus facilities.

People Leadership & Development
• Lead, coach, and hold site and operational leaders accountable for performance.
• Establish clear objectives and expectations while developing a strong leadership bench and succession pipeline.
• Partner with Human Resources to improve staffing, retention, training, engagement, and performance management.
• Build a high-accountability culture based on collaboration, consistency, and continuous improvement.

Systems & Assets
• Drive adoption of standard work, structured problem-solving, and proven operating practices across campus facilities.
• Ensure effective use and data integrity of warehouse systems and operational technology.
• Ensure facilities, material handling equipment, and preventive maintenance programs support safe, reliable, and scalable operations.

Qualifications

Education & Experience
• Ten or more years of progressive leadership experience in warehousing, distribution, fulfillment, value-added services, or related operations.
• Minimum of five years leading managers with demonstrated multi-site leadership responsibility.
• Demonstrated success in a third-party logistics environment with direct client responsibility.
• Experience in food-grade, temperature-controlled, or GFSI-certified environments preferred.
• Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or related field preferred; equivalent experience considered.

Knowledge, Skills & Abilities
• Strong financial acumen including profit-and-loss management, budgeting, forecasting, labor planning, and cost management.
• Strong knowledge of warehouse operations, inventory controls, labor management, and warehouse management systems.
• Demonstrated ability to use operational and financial data to identify issues and drive action.
• Experience leading continuous improvement, standard work, root cause problem-solving, and cross-functional change.
• Strong communication, client-management, and organizational leadership capabilities.

Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.